Client Success Manager
Marathon Health
Customer Success Manager
Dropbox DocSend
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- About Informed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community.
- Informed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community.
- The CSM leads the long game: co-architecting a high-impact partnership built on sustained value, through data, storytelling, and strategic influence, helping districts adopt technology and win internal buy-in.
- What You’ll Do: Engineer Long-Term Value; Develop deep understanding of client business priorities, goals, and risks; Craft business-aligned success plans that drive maturity and ROI; Craft and adapt strategic account plans—escalate early risks and own mitigation strategies using data and evidence; Own the account plan and narrative: “Here’s where you are. Here’s where we’re going. Here’s what greatness could look like.”; Own the Relationship: Build trust across multiple stakeholders—from cabinet-level leaders to operational doers; Prove and Grow Value: Use data and storytelling to show progress, drive adoption, and frame impact; Identify new use cases and opportunities for expansion; Drive Accountability and Progress: Step into complex challenges and provide structure, clarity, and a confident path forward.
- Who You Are: You’re a strategic consultant who brings analytical and client engagement skills; You move fast, but thoughtfully, using data and context to prioritize the most important work; You are comfortable with ambiguity and excel at building clarity over time; You’re a natural relationship builder with a knack for persuading executive stakeholders toward beneficial outcomes.
- Qualifications: What We Look For: 6–12 years in customer success, consulting, or enterprise client services; Demonstrated success in managing and expanding customer accounts and experience preventing churn under difficult circumstances; Strong analytical and problem-solving skills, with the ability to identify trends and drive data-informed decisions; Experience implementing solutions, driving change management, and evangelizing outcomes; Early-stage startup experience, or experience working in an entrepreneurial environment; Experience driving success when working with highly complex organizations, ideally in K12; Highly developed Growth Mindset, Intrinsic Motivation, Emotional Intelligence, Accountability, and Systemic Thinking skills.
- If You...: Want to do rewarding, high-stakes, high-impact work in public education; Think in frameworks, influence with empathy, and build trust quickly; Feel comfortable challenging clients and your own teammates when it’s what’s right; Want to help school districts win—not just adopt software …we want to get to know you!
Requirements
- 6–12 years in customer success, consulting, or enterprise client services
- Demonstrated success in managing and expanding customer accounts and experience preventing churn under difficult circumstances
- Strong analytical and problem-solving skills, with the ability to identify trends and drive data-informed decisions
- Experience implementing solutions, driving change management, and evangelizing outcomes
- Early-stage startup experience, or experience working in an entrepreneurial environment
- Experience driving success when working with highly complex organizations, ideally in K12
- Highly developed Growth Mindset, Intrinsic Motivation, Emotional Intelligence, Accountability, and Systemic Thinking skills.
- If You... Want to do rewarding, high-stakes, high-impact work in public education Think in frameworks, influence with empathy, and build trust quickly
- Feel comfortable challenging clients and your own teammates when it’s what’s right
- Want to help school districts win—not just adopt software …we want to get to know you!
