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Customer Success Manager

• Manage the growth and renewal of a ~100 accounts nationwide portfolio with a data-driven approach.
• Monitor district health scores and usage data to assess risks and opportunities, identifying appropriate course of action.
• Identify opportunities to automate processes and build scalable customer success strategies to manage a large customer base efficiently.
• Work cross-functionally to develop and optimize digital workflows that help drive adoption, expansion, and renewal.
• Act as a trusted digital advisor to customers, even at scale, to ensure they are achieving their business goals with the product.
• Track, report, and optimize KPIs related to digital customer success initiatives.
• Understand client business priorities, goals, and risks
• Craft business-aligned success plans for expansions
• Escalate early risks and own mitigation strategies using data and evidence
• Connect the dots between product capabilities and district needs, presenting bold but grounded paths forward
• Own the account plan and narrative: 'Here’s where you are. Here’s where we’re going. Here’s what greatness could look like.'
• Build and deploy strategies to earn trust across multiple stakeholders —from cabinet-level leaders to operational doers at scale
• Maintain account momentum by aligning internal teams and clients around shared goals
• Use data and storytelling to show progress, drive adoption, and frame impact, communicating that effectively through digital channels
• Identify new use cases and opportunities for expansion that are tied to business outcomes
• Step into complex or ambiguous challenges and provide structure, clarity, and a confident path forward
• Hold both clients and internal teams accountable to timelines, outcomes, and commitments
• Escalate when needed, but more importantly, unblock proactively.

Scaled Customer Success Manager

Analyst

• Role Overview: Informed K12 is transforming how K-12 school districts operate by streamlining their most critical workflows, from HR to finance to student services.
• Report to the VP of Finance & Operations and partner closely with RevOps, Support, and the Executive Team to analyze performance, uncover bottlenecks, and tell compelling, data-driven stories that shape strategy through actionable insights.
• Focus on analyzing sales conversions, customer onboarding, engagement, and expansion to identify friction points and help teams move faster and smarter.
• Own the full cycle of operational insight: shaping questions, digging into data, and communicating actionable insights across the leadership team.
• Deliver 2–3 deep-dive analyses on sales conversion or customer education initiatives within first 90 days; recommend and track KPIs tied to revenue growth, retention, and team efficiency over 12 months.
• Collaborate with data engineering to define core data models and clean, usable reporting layers; design and maintain focused dashboards while spending majority of time on deeper analysis and insights.
• Provide Customer Journey Analytics, Ad Hoc Analysis, and GTM and business insights; support Customer Success and Support leadership with churn analysis, onboarding health metrics, and education initiative effectiveness.

Senior Strategic Analyst

Implementation Specialist

• Lead the design, implementation, and adoption of InformedK12 solutions across a portfolio of school districts.
• Partner with district leaders as a trusted advisor to uncover needs and craft tailored, outcome-driven solutions.
• Build alignment across diverse stakeholders, from superintendents to administrative teams.
• Anticipate risks, manage timelines, and navigate tradeoffs to deliver high-impact results.
• Inspire action and guide clients through complex change initiatives.
• Collaborate cross-functionally with Sales and Customer Success to uncover upsell opportunities and expand district partnerships.

Implementation Manager

• About Informed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community.
• Informed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community.
• The CSM leads the long game: co-architecting a high-impact partnership built on sustained value, through data, storytelling, and strategic influence, helping districts adopt technology and win internal buy-in.
• What You’ll Do: Engineer Long-Term Value; Develop deep understanding of client business priorities, goals, and risks; Craft business-aligned success plans that drive maturity and ROI; Craft and adapt strategic account plans—escalate early risks and own mitigation strategies using data and evidence; Own the account plan and narrative: “Here’s where you are. Here’s where we’re going. Here’s what greatness could look like.”; Own the Relationship: Build trust across multiple stakeholders—from cabinet-level leaders to operational doers; Prove and Grow Value: Use data and storytelling to show progress, drive adoption, and frame impact; Identify new use cases and opportunities for expansion; Drive Accountability and Progress: Step into complex challenges and provide structure, clarity, and a confident path forward.
• Who You Are: You’re a strategic consultant who brings analytical and client engagement skills; You move fast, but thoughtfully, using data and context to prioritize the most important work; You are comfortable with ambiguity and excel at building clarity over time; You’re a natural relationship builder with a knack for persuading executive stakeholders toward beneficial outcomes.
• Qualifications: What We Look For: 6–12 years in customer success, consulting, or enterprise client services; Demonstrated success in managing and expanding customer accounts and experience preventing churn under difficult circumstances; Strong analytical and problem-solving skills, with the ability to identify trends and drive data-informed decisions; Experience implementing solutions, driving change management, and evangelizing outcomes; Early-stage startup experience, or experience working in an entrepreneurial environment; Experience driving success when working with highly complex organizations, ideally in K12; Highly developed Growth Mindset, Intrinsic Motivation, Emotional Intelligence, Accountability, and Systemic Thinking skills.
• If You...: Want to do rewarding, high-stakes, high-impact work in public education; Think in frameworks, influence with empathy, and build trust quickly; Feel comfortable challenging clients and your own teammates when it’s what’s right; Want to help school districts win—not just adopt software …we want to get to know you!