Drop Zero Digital

Operations

• Support the founder and scale hiring processes
• Manage inbox and calendar for the founder
• Draft SOPs and maintain operational infrastructure
• Ensure effective internal communication and coordination

Operations Coordinator

• Support the founder
• Scale hiring operations
• Own operational infrastructure
• Coordinate the hiring pipeline
• Schedule internal communication
• Maintain ATS hygiene
• Assist the founder with inbox triage and calendar management
• Draft SOPs and maintain internal organisation

Project Manager

• Client-facing chase cadence. 5-7 day forward notice on every item. Over-communication as default.
• Campaign pipeline tracking. Every campaign, every client, every stage, with 7+ day horizon visibility.
• Internal handoffs. Briefs to designers, asset coordination, copy review, send-mechanic verification.
• #servicedelivery heartbeat. Daily Outstanding Card, weekly Design of the Week, weekly forward-planning posts.
• Link-QA + Trello hygiene. Pre-send verification, board state accurate, no drift.

• You support the founder + scale our hiring + own the operational infrastructure that keeps DZD running. • Coordinating the hiring pipeline, scheduling, internal communication, ATS hygiene. • Inbox triage, calendar management, prep docs, follow-up reminders, scheduling. • SOP drafting, process docs, internal organisation, Notion/Drive maintenance. • Backstop on internal handoff hygiene when the project manager is heads-down on client work. • Weekly load shifts between lanes.

• Supporting the founder
• Scaling hiring
• Owning operational infrastructure
• Coordinating the hiring pipeline
• Internal communication

• Hiring operations + people support
• Tom assistant + EA
• Operations infrastructure
• Cross-cover