User Support (Service Desk): Provide technical support (on-site or remote) to resolve hardware and software issues.
Microsoft 365 (MS365): Manage users, licenses, Teams, SharePoint, OneDrive and email settings in the admin center.
Networks and Wi‑Fi: Configure and troubleshoot local networks, TCP/IP, DNS, DHCP, VPN and Wi‑Fi connectivity.
Infrastructure Maintenance: Install and configure laptops, desktops, printers and peripherals.
Ticket Management: Open, monitor and close incident and service request tickets, ensuring SLAs are met.
Security and Access: Manage user accounts in Active Directory (AD) or Azure AD.

Requirements

Bachelor's degree or technical diploma in IT, Networking or related fields.
Previous experience in technical support.
Solid knowledge of Microsoft 365 and Windows operating systems.
Basic to intermediate networking knowledge (TCP/IP, Wi‑Fi).

Benefits

Expense allowance (stipend)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportMicrosoft 365Windows operating systemsTCP/IPWi-FiActive DirectoryAzure ADnetwork configurationhardware troubleshootingsoftware troubleshooting

Certifications

Bachelor's degreetechnical diploma