Droom Investimentos

Support Engineer

• User Support (Service Desk): Provide technical support (on-site or remote) to resolve hardware and software issues.
• Microsoft 365 (MS365): Manage users, licenses, Teams, SharePoint, OneDrive and email settings in the admin center.
• Networks and Wi‑Fi: Configure and troubleshoot local networks, TCP/IP, DNS, DHCP, VPN and Wi‑Fi connectivity.
• Infrastructure Maintenance: Install and configure laptops, desktops, printers and peripherals.
• Ticket Management: Open, monitor and close incident and service request tickets, ensuring SLAs are met.
• Security and Access: Manage user accounts in Active Directory (AD) or Azure AD.

Junior IT Support Analyst