Product Operations Associate
DroneDeploy
full-time
Posted on:
Location Type: Hybrid
Location: Auckland • New Zealand
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About the role
- Operate and monitor robots remotely, ensuring tasks are completed safely and efficiently.
- Act as the ops team voice in product and engineering discussions, providing real-world feedback and validating new features.
- Coordinate a distributed remote ops team: assign tasks, unblock issues, and keep operations running smoothly.
- Own daily planning, task tracking, and documentation across shifts and time zones.
- Produce daily summaries and reports on robot performance, metrics, and operational trends.
- Maintain operational playbooks and knowledge bases for repeatable, scalable processes.
- Work with customers and site teams to resolve daily operational blockers, ensuring robots can operate safely and efficiently.
- Identify gaps between product intent and real-world usage, and turn frontline experience into actionable improvements.
- Leverage AI and automation tools to streamline workflows, detect anomalies, and reduce manual effort.
Requirements
- Strong organizational skills: able to manage tasks, shifts, and workflows across distributed or remote teams.
- Experience producing reports, metrics, or summaries that clearly communicate operational performance to stakeholders.
- Excellent verbal and written communication skills; able to translate technical observations into actionable insights. Can tailor communication for different audiences.
- Able to coordinate with cross-functional teams and work directly with customers or site teams to resolve operational blockers.
- Self-starter with strong problem-solving skills and the ability to work independently in a fast-moving environment.
- Detail-oriented while able to prioritize what matters most; anticipates and mitigates operational risks.
- Curious about emerging technology and AI; excited to experiment, iterate, and optimize workflows. Having built web applications or tools is a bonus.
- Occasionally lift and position robots and related equipment (typically up to 50 lbs / 23 kg).
- Comfortable attaching and securing payloads (e.g., 360° cameras) onto robotic platforms.
- Basic knowledge of construction projects, including the various phases of construction and the operational workings of a job site
- Familiarity with basic scripting, vibe-coding, dashboards, or workflow automation.
Benefits
- Culture of Innovation & Collaboration – Thrive in an environment that values creativity and teamwork.
- Drone Certification – Get certified and gain unique, hands-on skills with our full backing.
- Flexible Work Arrangements – Enjoy autonomy with remote-first options and schedule flexibility.
- Paid Family Leave – Take the time you need to support your family during life’s most important moments.
- Comprehensive Healthcare Coverage – Plans designed to support your well-being.
- Career & Growth Development – Build new skills and unlock opportunities through continuous learning.
- Flexible PTO – Take time off when you need it to recharge—we trust you to manage your time well.
- Employee Referral Bonus – Know someone great? Refer them and earn a bonus when they join our team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
robot operationtask trackingreport productionmetrics analysisworkflow automationscriptingvibe-codingdashboard creationAI toolsanomaly detection
Soft Skills
organizational skillsverbal communicationwritten communicationproblem-solvingindependent workdetail-orientedprioritizationcuriosity about technologyadaptabilitycross-functional coordination