Customer Success Engineer, Scaled
DroneDeploy
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own and iterate DroneDeploy Academy for HV and Scaled segments, including persona-based learning paths, certifications, and short courses tied to core use cases.
- Build and maintain scalable enablement assets (demo scripts, micro-demo videos, evaluation kits, ROI templates, playbooks) that GTM teams can run without live SE support.
- Run recurring webinars, office hours, and workshops for customers and GTM teams, and reuse recordings and materials in self-serve channels.
- Partner with Renewals leadership and managers to standardize health checks, QBR/EBR narratives, and expansion plays for the Scaled book of business.
- Support selected HV opportunities with focused solution demos and simple, outcome-oriented evaluation plans, and document patterns that can be reused across similar deals.
- Develop deep product and workflow expertise across Unified Aerial/Ground, Automation (docks/robotics), and Intelligence/AI products, plus recommended hardware and integrations, and reflect that expertise in all enablement content.
- Use CRM, LMS/CMS, product/usage analytics, and AI-generated insights to prioritize, measure, and refine scaled programs based on impact.
- Collaborate closely with CSEs, SEs, CSMs, Product, Support, and PMM to keep content current, aligned with field feedback, and integrated into new product and campaign launches.
Requirements
- Bachelor’s degree in Engineering or a related technical field, or equivalent hands-on B2B SaaS experience.
- 3+ years in Solutions Engineering, Customer Success Engineering, Sales Enablement, or similar program/operations roles.
- Demonstrated experience designing and running scaled enablement or Academy-style programs, including curriculum design, content creation, launch, and measurement.
- Ability to map customer use cases to product capabilities and design simple, outcome-focused demos, evaluations, and playbooks.
- Strong written and verbal communication skills, including presenting to field users, GTM teams, and executive stakeholders.
- Experience working with CRM, LMS/CMS, analytics, and collaboration tools in a SaaS environment.
- Background in construction/AEC, reality capture, or similar technical workflows (e.g., drones, 360 capture, site documentation) strongly preferred.
- Familiarity with tools like Procore, Autodesk, or similar ecosystems is a plus.
- Able to obtain a Part 107 UAV license within 90 days of start (preferred) and travel ~20–25% within the U.S.
Benefits
- Culture of Innovation & Collaboration – Thrive in an environment that values creativity and teamwork.
- Drone Certification – Get certified and gain unique, hands-on skills with our full backing.
- Flexible Work Arrangements – Enjoy autonomy with remote-first options and schedule flexibility.
- Paid Family Leave – Take the time you need to support your family during life’s most important moments.
- Comprehensive Healthcare Coverage – Plans designed to support your well-being.
- Career & Growth Development – Build new skills and unlock opportunities through continuous learning.
- Flexible PTO – Take time off when you need it to recharge—we trust you to manage your time well.
- Employee Referral Bonus – Know someone great? Refer them and earn a bonus when they join our team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Solutions EngineeringCustomer Success EngineeringSales Enablementcurriculum designcontent creationprogram measurementdemo designevaluation designplaybook designproduct capability mapping
Soft Skills
strong written communicationstrong verbal communicationpresentation skillscollaborationinterpersonal skillsorganizational skillsproblem-solvingadaptabilitycustomer-focusedteamwork
Certifications
Bachelor’s degree in EngineeringPart 107 UAV license