Customer Success Engineer, AEC
DroneDeploy
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Lead technical onboarding and adoption for AEC accounts, from first pilot through multi‑project rollout.
- Partner with CSMs and AEs to protect and grow account value by removing technical blockers and tying use cases to measurable outcomes.
- Act as a construction and VDC/BIM advisor, aligning DroneDeploy, AI, and integrations to customer workflows, goals, and KPIs.
- Design and deliver persona‑based training (DroneDeploy Academy, virtual, and in‑field) to drive fast time‑to‑first‑value.
- Build and maintain AEC playbooks, SOPs, and workflow guides, including QA steps, safety/compliance, and integration patterns.
- Serve as an integration expert for Civil 3D, ACC, Revit/Navisworks, Procore, ESRI, and related tools, standardizing data flows and templates.
- Monitor account health and usage data to flag risk early and run targeted interventions (workshops, workflow redesigns, executive readouts).
- Own complex technical troubleshooting (high‑accuracy mapping, RTK/GCP, advanced queries, integration edge cases) with Product, Engineering, and Support.
- Collaborate across Sales, Solutions Engineering, Customer Success, Support, Services, Product, and Marketing to keep materials current and feed AEC field insights into roadmap and content.
Requirements
- 5+ years in solutions engineering, VDC/BIM management, customer success, or similar customer‑facing technical roles in B2B SaaS or construction technology.
- Meaningful AEC experience (general contracting, design‑build, heavy civil, or related) working with field and/or VDC teams on delivery, coordination, or reality capture.
- Bachelor’s degree in Civil Engineering, Construction Management, Architecture, or equivalent technical field, or comparable hands‑on AEC experience.
- Proven track record implementing or scaling construction workflows (drone or 360 capture, BIM coordination, quantity tracking, site documentation) across multiple projects or regions.
- Proficiency with Civil 3D, Procore, Autodesk Construction Cloud, Revit/Navisworks, and CAD‑based workflows (importing/exporting models, overlays, drawings).
- Hands‑on experience with drones, 360 cameras, or laser scanners, with the ability to advise on hardware options and configuration tradeoffs.
- Comfort using SaaS usage data and analytics to spot patterns and develop clear, data‑backed recommendations.
- Strong communication and facilitation skills, translating technical concepts for field supers, VDC managers, and executives and leading cross‑functional workshops.
- Ability to obtain and maintain a Part 107 UAV pilot’s license within 90 days of hire (if required), and willingness to travel 20–25% for site visits, training, and industry events.
Benefits
- Culture of Innovation & Collaboration – Thrive in an environment that values creativity and teamwork.
- Drone Certification – Get certified and gain unique, hands-on skills with our full backing.
- Flexible Work Arrangements – Enjoy autonomy with remote-first options and schedule flexibility.
- Paid Family Leave – Take the time you need to support your family during life’s most important moments.
- Comprehensive Healthcare Coverage – Plans designed to support your well-being.
- Career & Growth Development – Build new skills and unlock opportunities through continuous learning.
- Flexible PTO – Take time off when you need it to recharge—we trust you to manage your time well.
- Employee Referral Bonus – Know someone great? Refer them and earn a bonus when they join our team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solutions engineeringVDC managementBIM coordinationdrone capture360 capturequantity trackingsite documentationtechnical troubleshootingdata analysisintegration patterns
Soft Skills
strong communicationfacilitation skillscross-functional collaborationproblem-solvingcustomer success managementtraining deliveryworkshop leadershiptechnical advisoryrelationship buildingrisk management
Certifications
Bachelor’s degree in Civil EngineeringBachelor’s degree in Construction ManagementBachelor’s degree in ArchitecturePart 107 UAV pilot’s license