Driveway Indústria Brasileira de Auto Peças Ltda

Operations

• Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics.
• Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues.
• Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes.
• Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs.
• Collaborate with cross-functional teams to drive reporting accuracy, operational improvements, inventory syndication, and customer satisfaction.
• Capture and communicate store feedback, best practices, and performance insights to improve the Driveway partner experience.

Driveway Store Operations Supervisor