Customer Experience Specialist
DriveTime
full-time
Posted on:
Location Type: Hybrid
Location: Mesa • Arizona • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Contact customers interested in purchasing a vehicle
- Work from a centralized location
- Utilize an online database to service potential customers
- Set appointments and achieve appointment goals
- Communicate via DriveTime platforms including text, chat, and email
- Develop professional relationships with customers and dealerships
- Explain steps of the sales process to customers
- Maintain positive relationships with team members and Sales team/dealership employees
- Conduct business within DriveTime policies and procedures
Requirements
- High School Diploma or GED required
- Associates degree preferred
- Passionate and goal-oriented
- Detail-oriented
- Excellent verbal and written communication skills
- Timely
- Positive emotional resilience.
Benefits
- Medical, dental, and vision coverage
- 401(K)
- Company paid life insurance policy
- Short and long-term disability coverage
- Growth Opportunities
- Tuition Reimbursement
- Wellness Program
- Game Room
- In-House Gym
- Social Events
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
passionategoal-orienteddetail-orientedexcellent verbal communicationexcellent written communicationtimelypositive emotional resilience
Certifications
High School DiplomaGEDAssociates degree