Driven Brands Inc.

Franchise Ops Coach

Driven Brands Inc.

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $66,500 - $118,800 per year

About the role

  • Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory
  • Center support through in center visits and virtual coaching sessions
  • Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement
  • Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences
  • Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability
  • Document all activity in FranConnect, including but not limited to, the Take 5 Operational Audits, Profit Reviews, Center Visits, and Virtual Coaching Forms
  • Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction
  • Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like NPS, and online ratings
  • Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service
  • Attend and participate in the Take 5 Annual Rally and drive 100% attendance at the event
  • Participate in the Take 5 Operations & Training meetings and any other corporate organized events as needed
  • Create and deliver content as needed
  • Implements marketing and sales direction to increase regional revenue growth.
  • Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Take 5 Operating system through coaching methodology
  • Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers
  • Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies
  • Contribute, communicate, and implement new/current company initiatives
  • Assist in the development of new systems and resources for the franchise system
  • Responsible for ensuring the timely, and accurate reporting for the territory
  • Understand and deliver the obligations within the franchise agreement
  • Communicates succession planning with franchisees across the district to support growth and timely new unit openings.
  • Travel approximately 50%.

Requirements

  • Bachelor’s Degree or equivalent experience
  • 5+ years in multi-unit operations (franchise/chain)
  • Strong financial analysis and P&L management skills
  • Proven ability to lead in sales, marketing, and operations
  • Results-oriented with a can-do attitude
  • Excellent sales, consulting and communication skills
  • Skilled in group training, presentations, and public speaking
  • Automotive or hospitality industry experience preferred
  • Franchise experience preferred
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Benefits
  • health and wellness benefits including paid time off and holiday pay
  • Get early access to 50% of your earned wages at any time through our myFlexPay program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial analysisP&L managementcoaching methodologygroup trainingpresentationspublic speakingdata driven insightsreportingmarketing directionsales direction
Soft Skills
results-orientedcan-do attitudecommunicationbuilding trustdedicationleadershipcoachingevaluatinganalyzingconsulting
Certifications
Bachelor’s Degree