Driven Brands Inc.

Franchise Operations Consultant

Driven Brands Inc.

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $84,800 - $151,500 per year

About the role

  • Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory: Center support through in center visits and virtual coaching sessions.
  • Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement,
  • Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences.
  • Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.
  • Document all activity, including but not limited to, the Maaco Operational Playbook, Profit Reviews, Center Visits, and Virtual Coaching Forms.
  • Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensure franchisee satisfaction.
  • Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like 10 Point and online ratings.
  • Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service.
  • Attend and participate in the Maaco Annual Convention and drive 100% attendance at the event.
  • Participate in an Maaco Operations & Training meetings and any other corporate organized events as needed.
  • Create and deliver content as needed Implements marketing and sales direction to increase regional revenue growth.
  • Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Maaco system through coaching methodology.
  • Collaborate with franchisees in developing short- and long-term strategic plans consistent with the brand's goals and financial success.
  • Lead franchisees in business growth through evaluation and strategic development recommendations, identifying opportunities and reviewing economic models.
  • Review franchisees' economic reports and make key recommendations to the Director of Operations in the development of action plans for cost control areas.
  • Maintain regular communication and meetings with the Director of Franchise Operations, providing insights into key issues affecting financial health and operational integrity.
  • Improves franchisee capabilities by helping leverage company tools, available resources, and best practices across business functions especially in finance, marketing, and operations.
  • Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers.
  • Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies.
  • Contribute, communicate, and implement new/current company initiatives.
  • Assist in the development of new systems and resources for the franchise system
  • Responsible for ensuring the timely, and accurate reporting for the territory
  • Understand and deliver the obligations within the franchise agreement.
  • Communicates succession planning with franchisees across the district to support growth and timely new unit openings.

Requirements

  • A minimum of 5 years' multi-unit experience in retail or hospitality environment.
  • Exhibit a strong sense of initiative and the ability to work unsupervised, while troubleshooting and problem solving with an entrepreneurial spirit.
  • Strong financial analysis and P&L management skills with demonstrated knowledge of maximizing unit level economics.
  • Proven ability to lead in sales, marketing, and operations
  • Results-oriented with a can-do attitude
  • Excellent sales, consulting and communication skills with the ability to lead, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders.
  • Skilled in group training, presentations, and public speaking
  • Excellent communication and relationship building skills.
  • Microsoft Office Skills: Outlook, PowerPoint, Word and Excel.
  • Experience working with franchisees or in a franchised organization is preferred.
  • Ability to travel a minimum of 75% with overnight stays required.
  • Valid Driver's license.
  • Valid Passport.
  • Ability to work flexible and/or weekend hours.
  • Occasional on-site attendance for corporate meetings and events.
  • Bachelor’s Degree or equivalent experience
Benefits
  • Health and wellness benefits
  • Paid time off and holiday pay
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial analysisP&L managementcoaching methodologystrategic planningdata-driven insightsmarket trainingcost controlbusiness growth evaluationfranchise compliancereporting
Soft Skills
initiativeproblem solvingleadershipresults-orientedcommunicationrelationship buildinggroup trainingpublic speakinginfluencededication
Certifications
Bachelor’s DegreeValid Driver's licenseValid Passport