Customer Service Lead
Driven Brands Inc.
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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Salary
💰 $55,800 - $99,600 per year
Job Level
About the role
- Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards
- Processes customer orders, bills and accounts, and applications for service, maintenance and termination
- Troubleshoots and resolves customer complaints.
- Schedules, reviews and oversees work activities spanning one week to one month time horizon and reports on quarterly progress
Requirements
- Generally serves as a lead to other professional (exempt) individual contributors or supervises a group of hourly/non-exempt staff
- Provides expertise and guidance and reviews work
- Receives assignments in the form of objectives with goals and the process by which to meet goals
- Provides direction to employees according to established policies and management guidance
- Administers company policies that directly affect subordinate employees
- Recommends changes to unit or sub-unit policies
- Works on issues where analysis of situation or data requires review of relevant factors
- Exercises judgment within defined procedures and policies to determine appropriate action
Benefits
- health and wellness benefits including paid time off and holiday pay
- early access to 50% of your earned wages at any time through our myFlexPay program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceleadershipproblem-solvingcommunicationanalytical skillsdecision-makingteam supervisionpolicy administrationgoal settingwork oversight