Drivemode

Jira Service Management Admin – Business Operations Contractor

Drivemode

part-time

Posted on:

Location Type: Hybrid

Location: Mountain View • California • United States

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Salary

💰 $50 - $60 per hour

About the role

  • Model request types, forms, queues, and multi-step approval matrices (by amount, department, cost center, category)
  • Implement JSM Automation (routing, notifications, escalations) and build an easy-to-use self-service portal
  • Define triage/prioritization rules and working instructions so AP/AR and Procurement can operate as JSM agents
  • Publish lightweight dashboards for throughput, lead/cycle time, backlog age, and reopen rate (using standard JSM reports/dashboards)
  • Maintain Confluence knowledge (FAQs, runbooks, approval policies) and keep portal forms/KB in sync
  • Partner with PMs, Engineers, HR, and Finance stakeholders across the US and Japan to drive lightweight adoption, coordinating across time zones and flexing hours for occasional late meetings (JST, with advance notice)

Requirements

  • Hands-on JSM administration (request types, workflows, queues, Automation)
  • Procurement intake basics (purchasing requests, vendor onboarding, supplier changes)
  • Account Payable basics (invoice-to-approval-to-payment; refunds)
  • Experience translating approval matrices (amount/department/cost center/category) into JSM forms and routes
  • Strong data reconciliation (ID/name normalization, exception detection, audit-trail awareness)
Benefits
  • Competitive compensation
  • Excellent benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JSM administrationrequest typesworkflowsqueuesAutomationdata reconciliationinvoice-to-approval-to-paymentexception detectionaudit-trail awareness
Soft skills
collaborationcommunicationflexibilitytime management