DRIVEAWAY AUTO

Account Manager

• Manage large amounts of incoming phone calls and/or emails
• Generate additional business with current customers and sales leads for new opportunities
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open, proactive, and collaborative communication
• Provide accurate, valid, and complete information by using the right methods/tools, looking for new and better ways to communicate with the customer
• Meet personal/customer service team sales and service targets
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Maintain records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers, ensuring a 100% effort has been made to satisfy customers’ requirements
• Provide internal and external performance reports
• Conduct investigations of all customer service failures and recommend corrective / preventative actions

Commercial Account Manager