Commercial Account Manager

DRIVEAWAY AUTO

Commercial Account Manager at Auto Driveaway handling customer accounts and generating additional business for professional vehicle relocation services. Managing relationships and ensuring customer satisfaction through effective communication and solutions.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support and inside sales experience, with a proven ability to build relationships and achieve sales targets. Proficient in communication, problem-solving, and utilizing CRM systems to enhance customer satisfaction.

Highest-signal resume keywords

Customer Support ExperienceInside Sales ExperienceCRM Systems FamiliarityStrong Communication SkillsSales Performance Goals

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ProspectingCustomer Interaction ManagementRecord MaintenancePerformance ReportingMicrosoft Office Proficiency

Soft Skills

Active ListeningCustomer OrientationTime ManagementAdaptabilityCollaboration

Tools & Technologies

CRM SystemsTMS Systems

Certifications & Qualifications

Associate DegreeBachelor's Degree

Industry Keywords

Customer SatisfactionSales TargetsCustomer Complaints ResolutionCommunication ProceduresCustomer Relationship Management

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Manage large amounts of incoming phone calls and/or emails
Generate additional business with current customers and sales leads for new opportunities
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open, proactive, and collaborative communication
Provide accurate, valid, and complete information by using the right methods/tools, looking for new and better ways to communicate with the customer
Meet personal/customer service team sales and service targets
Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
Maintain records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers, ensuring a 100% effort has been made to satisfy customers’ requirements
Provide internal and external performance reports
Conduct investigations of all customer service failures and recommend corrective / preventative actions

Requirements

What you’ll need

Proven customer support experience or experience as a client service representative
Proven inside sales experience or experience as an Inside Sales Representative
Experience prospecting for new customers
Track record of over-achieving sales and performance goals
Strong phone and email contact handling skills and active listening
Familiarity with CRM and TMS systems and practices
Customer orientation and ability to adapt/respond to different types of characters / personalities
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Excellent Microsoft Office skills
Associate or bachelor’s degree required

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities