Client Success Manager
Marathon Health
Senior Enterprise Customer Success Manager
Drata
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $150,200 - $234,700 per year
Job Level
Senior
About the role
- Lead strategic relationships with enterprise customers—earning executive trust and becoming a go-to advisor on compliance program success
- Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth
- Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress
- Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans
- Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction
- Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies
- Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business
Requirements
- Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes. (Required)
- 5+ years of experience in security, compliance (GRC), or identity and access management, supporting enterprise customers or programs. (Required)
- 8+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on enterprise engagement and long-term customer value. (Required)
- Proven success managing complex enterprise relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments.
- Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation.
- Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact.
- Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting.
- Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers.
Benefits
- Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge
- HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
- 100% paid short and long term disability plus life + AD&D benefits
- Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
- Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
- 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment)
- Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
- 401K: Reach your financial goals while reducing your taxes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
compliance frameworksSOC 2ISO 27001HIPAAPCIFedRAMPsecuritycompliance (GRC)identity and access managementcustomer success
Soft skills
communication skillsstrategic mindsetoutcomes-drivenstakeholder navigationleadershipcross-functional collaborationownershipresiliencetrusthumility
