Customer Service Representative
DrAnsay.com
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Handling service inquiries from pharmacies via email and chat
- Supporting the onboarding of pharmacies for our digital prescription service
- Assisting and advising on orders, delivery status, and billing inquiries
- Close collaboration with Product and Tech teams to resolve technical issues
- Documenting customer concerns in our ticketing system
- Maintaining and updating service information and internal knowledge bases
- Providing support to physicians with questions about prescriptions and platform features
- Identifying recurring issues and contributing to process improvements
Requirements
- Passion for digital health solutions and modern customer service
- Initial experience in customer support, customer service, or call center environments is a plus
- Strong communication skills and a service-oriented attitude
- Basic understanding of technical systems and web platforms
- Independent, structured, and solution-focused working style
- Hands-on, can-do mentality and enjoyment of teamwork
- Fluent German; English skills are an advantage
Benefits
- Attractive compensation: Competitive salary
- Autonomy: Your ideas matter — actively contribute
- Team spirit: Work in small, passionate teams that achieve great things
- Professional development: Continue your development and use part of your working time for training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportdigital prescription serviceticketing systemtechnical systemsweb platforms
Soft skills
communication skillsservice-oriented attitudeindependent working stylestructured working stylesolution-focusedteamworkcan-do mentality