Customer Service Representative – Pharmacies & Physicians
DrAnsay.com
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Handling service inquiries from pharmacies via email and chat
- Supporting the onboarding of pharmacies for our digital prescription service
- Managing and advising on orders, delivery status and billing questions
- Close collaboration with product and tech teams to resolve technical issues
- Documenting customer concerns in our ticketing system
- Maintaining and updating service information and internal knowledge bases
- Supporting physicians with questions about prescriptions and platform features
- Identifying recurring issues and contributing to process improvements
Requirements
- Enthusiasm for digital health solutions and modern customer service
- Initial experience in customer support, customer service, or a call center is an advantage
- Strong communication skills and a service-oriented mindset
- Basic understanding of technical systems and web platforms
- Independent, structured and solution-oriented way of working
- Hands-on, can-do mentality and enjoyment of teamwork
- Fluent German; English skills are a plus
Benefits
- #Healthy420: Be part of the future of healthcare and enable secure access to medical cannabis!
- #AttractiveCompensation: Receive a competitive salary.
- #CreativeFreedom: Your ideas matter — actively contribute to shaping our product and service.
- #TeamSpirit: Work in small, passionate teams that achieve big things.
- #ProfessionalDevelopment: Grow professionally and use part of your working time for training and development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportcustomer servicetechnical systemsweb platformsticketing system
Soft skills
strong communication skillsservice-oriented mindsetindependent workingstructured workingsolution-orientedteamworkenthusiasmcan-do mentality