Dragos, Inc.

Engineer

• Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria.
• Partner with client teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments.
• Partner with client teams to refine applicable use cases and Dragos platform objectives.
• Tune and optimize Dragos platform to meet defined customer objectives.
• Develop content and build foundational workflows based on client use cases and value proposition.
• Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform.
• Coordinate upgrades, patches, and other configuration changes to the Platform solution.
• Provide knowledge transfer and training to enable key stakeholders, while documenting processes.
• Provide troubleshooting and break/fix support for the Platform; manage escalations as needed.
• Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs.
• Continually solicit client feedback on feature requests and improvements.
• Coordinate and collaborate with other Dragos teams/services (e.g., Intel, Threat Hunting).
• Identify opportunities for other Dragos products and services.

Associate Principal Resident Engineer