Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria.
Partner with client teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments.
Partner with client teams to refine applicable use cases and Dragos platform objectives.
Tune and optimize Dragos platform to meet defined customer objectives.
Develop content and build foundational workflows based on client use cases and value proposition.
Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform.
Coordinate upgrades, patches, and other configuration changes to the Platform solution.
Provide knowledge transfer and training to enable key stakeholders, while documenting processes.
Provide troubleshooting and break/fix support for the Platform; manage escalations as needed.
Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs.
Continually solicit client feedback on feature requests and improvements.
Coordinate and collaborate with other Dragos teams/services (e.g., Intel, Threat Hunting).
Identify opportunities for other Dragos products and services.

Requirements

Must live within a reasonable commuting distance of at least one customer site (sites are located throughout Connecticut and Massachusetts).
5+ years of ICS/OT Cybersecurity experience.
Networking experience including strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols.
Experience with Linux (command line), Docker, scripting languages (python, shell, etc.), SIEMs, and ELK stack.
Experience in on-premise solutions.
The ability to manage multiple stakeholders and projects.
Customer-oriented and attentive to client needs, with strong interpersonal and communication skills.
Experience with NERC-CIP is preferred.
Willingness to travel up to 25%.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ICS CybersecurityOT CybersecurityNetworkingIP networksOSI modelPurdue modelICS protocolsLinuxDockerScripting languages

Soft Skills

Interpersonal skillsCommunication skillsCustomer-orientedProject managementStakeholder management

Certifications

NERC-CIP