DraftKings Inc.

Gaming Operations Associate

DraftKings Inc.

full-time

Posted on:

Location Type: Office

Location: Plovdiv • Bulgaria

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About the role

  • Execute integration and functional testing for third-party game providers across all platforms.
  • Support the development and refinement of internal game features to enhance the overall experience.
  • Troubleshoot and debug game issues during the rollout of new states and brand expansions.
  • Create and manage defect tickets, collaborate closely with developers, and maintain issue tracking and status updates through resolution.
  • Partner with Operations, Product, QA, and Development teams to deliver a fully vetted final product.
  • Coordinate with Casino Units and partner suppliers to ensure timely delivery of requests and solutions.

Requirements

  • At least 1 year of experience in technical support or a similar role within the online gaming industry
  • Clear, proactive communication skills and a collaborative approach to working across cross-functional teams
  • Flexibility to adapt as priorities shift and business needs evolve
  • A growth-oriented mindset and enthusiasm for exploring new testing methods and tools
  • Familiarity with platforms like Excel, Google Sheets, JIRA, etc.
  • Strong analytical thinking and attention to detail, with a proactive approach to problem-solving
  • A balanced perspective that combines technical insight with business awareness to support informed decisions.
Benefits
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
integration testingfunctional testingtroubleshootingdebuggingdefect managementissue trackinganalytical thinkingproblem-solving
Soft Skills
clear communicationproactive communicationcollaborative approachflexibilitygrowth-oriented mindsetattention to detail