Serve as a key point of contact between players and the platform by resolving complex questions
Escalate feedback and drive solutions across teams
Build deep product knowledge and collaborate across departments
Strengthen problem-solving skills and inform product decisions with real-time customer insights
Provide daily direction to ensure customer service inquiries are answered in a timely, efficient, and knowledgeable manner
Handle VIP requests and escalated cases, monitor social media platforms
Facilitate training for Customer Experience Associates as needed
Resolve all customer issues, questions, incidents, and complaints in a timely and professional manner

Requirements

Bachelor's degree in business management, sports management, or a related field is preferred.
Ability to multi-task and handle high-leverage player interactions and scenarios.
Flexibility to work different shifts to support commitment to our players.
Strong collaboration and communication skills.
Comfortable in a fast-paced environment.
Familiarity with ServiceNow is preferred.
All applicants must be at least 21 years of age due to state(s) licensing requirements.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

problem-solvingcustomer servicemulti-taskingtraining facilitation

Soft Skills

collaborationcommunicationflexibilitytime management

Certifications

Bachelor's degree