Dr. Kaske Marketingberatung

Engineering Manager

• Own customer relationships at the decision-maker level with a focus on contract renewals, growth, and providing structured feedback to the product team.
• Ensure successful contract renewals and upsells — including the upcoming Q4 renewals.
• Independently run regular check-ins (Jour Fixes) and business reviews.
• Prioritize customer feedback and communicate it in a structured way to Product/Development.
• Manage business-level escalations for critical customer issues.
• Support test coordination for new product features and collaborate on account strategy with Sales and Consulting.

Customer Success Manager – Software & Analytics