Customer Success Manager – Software & Analytics

Dr. Kaske Marketingberatung

Customer Success Manager managing customer relations for healthcare and life sciences software. Ensuring contract renewals and upsells while gathering feedback for product teams.

Posted 7/31/2026full-timeMunich • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and securing contract renewals in a B2B SaaS environment, with strong communication skills to convey complex data topics effectively. Proficient in stakeholder management and prioritizing customer feedback based on business impact.

Highest-signal resume keywords

Customer Relationship ManagementContract RenewalsStakeholder ManagementB2B SaaS ExperienceBusiness-Fluent German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract Renewal StrategyUpselling TechniquesData AnalysisCustomer Feedback CommunicationTest Coordination

Soft Skills

Strong CommunicationResilienceDependabilityHands-On Mentality

Industry Keywords

Customer Success ManagementKey Account ManagementBusiness ReviewsData AnalyticsBusiness Impact Prioritization

About the role

Key responsibilities & impact

Own customer relationships at the decision-maker level with a focus on contract renewals, growth, and providing structured feedback to the product team.
Ensure successful contract renewals and upsells — including the upcoming Q4 renewals.
Independently run regular check-ins (Jour Fixes) and business reviews.
Prioritize customer feedback and communicate it in a structured way to Product/Development.
Manage business-level escalations for critical customer issues.
Support test coordination for new product features and collaborate on account strategy with Sales and Consulting.

Requirements

What you’ll need

At least 4 years of experience as a Customer Success Manager or Key Account Manager in a B2B SaaS, data, or analytics environment.
Proven success in securing contract renewals and expansions (renewal rate, upsell).
Strong communication skills with the ability to explain complex data topics clearly and persuasively to decision-makers.
Confident stakeholder management at the management level.
Ability to prioritize based on business impact rather than the loudest customer voice.
Resilient and dependable, takes responsibility and has a hands-on mentality.
Business-fluent German and very good English.

Benefits

Comp & perks

Personal training budget to strengthen your hard and soft skills through conferences, seminars, and workshops.
Areas of responsibility with plenty of room for initiative, creativity, and responsible decision-making in a friendly work atmosphere with a young, motivated team.
Company bike leasing (JobRad) for your commute or leisure.
Quarterly bonus based on company performance.
Lunch subsidy.
Well-stocked office kitchen — everything your heart desires, from snacks to refreshing drinks.
Various employee discounts and numerous sports and fitness offerings.
Regular team events that take place from time to time to strengthen our cohesion.