Dr. Finanças

Customer Service Intern

Dr. Finanças

internship

Posted on:

Location Type: Hybrid

Location: Belo Horizonte • Brazil

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Job Level

Entry Level

About the role

  • Support the Customer Experience team in responding to customers via chat, email, and phone;
  • Help clarify questions about using the system, accounting processes and financial routines;
  • Log and organize support tickets, ensuring they reach the responsible teams clearly and completely;
  • Assist with maintaining the knowledge base by reviewing and updating self-service materials;
  • Contribute to the continuous improvement of support by identifying recurring question patterns and areas of concern.

Requirements

  • Strong written and verbal communication skills;
  • Organized and detail-oriented;
  • Comfortable interacting with people; patient and empathetic;
  • Willingness to learn about digital accounting and Customer Experience;
  • Currently enrolled in a degree in Business Administration, Accounting, Economics, or a related field.
Benefits
  • Opportunity to learn Customer Success in practice;
  • Continuous learning environment;
  • Culture that values innovation, experimentation, and professional growth;
  • Hybrid work model;
  • Internship stipend;
  • Transportation allowance;
  • Conexa Saúde;
  • Psicologia Viva;
  • Wellhub;
  • Birthday day off.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
written communicationverbal communicationorganizeddetail-orientedinterpersonal skillspatienceempathywillingness to learn