Dr. Finanças

Customer Support

• Support the Customer Experience team in responding to customers via chat, email, and phone;
• Help clarify questions about using the system, accounting processes and financial routines;
• Log and organize support tickets, ensuring they reach the responsible teams clearly and completely;
• Assist with maintaining the knowledge base by reviewing and updating self-service materials;
• Contribute to the continuous improvement of support by identifying recurring question patterns and areas of concern.

Customer Service Intern

Product Manager

• Mapear, analisar e otimizar processos internos.
• Atuar como um elo estratégico entre as áreas de negócio e os times de produto e tecnologia.
• Levantar requisitos funcionais e traduzi-los em histórias de usuário bem definidas.
• Colaborar com stakeholders para entender dores e oportunidades de evolução dos sistemas internos.
• Garantir a qualidade das entregas, validando soluções e acompanhando o impacto das implementações.
• Trabalhar próximo ao time de desenvolvimento, TI e produto para propor e implementar soluções digitais que automatizem processos e melhorem a produtividade.
• Identificar, mapear e documentar fluxos e rotinas operacionais.
• Diagnosticar gargalos, redundâncias e oportunidades de melhoria.
• Desenvolver e implementar soluções de otimização para aumentar a eficiência, reduzir custos e eliminar desperdícios.
• Monitorar e garantir a sustentação das melhorias implementadas.
• Definir e acompanhar KPIs relacionados à eficiência operacional, tempo de execução e custo por processo.

Product Owner – Processos, Melhoria Contínua

Attorney

• Control and issue digital certificates, ensuring validity and compliance for use in tax and corporate procedures;
• Communicate with municipalities, Commercial Registries (Junta Comercial), notary offices (cartórios) and other public agencies to clarify and resolve simple pending issues;
• Execute business legalization processes, such as: opening and closing a CNPJ (Brazilian company tax ID), contract amendments, company activation and deactivation, registrations with professional councils, issuance of permits and licenses;
• Draft articles of incorporation and support contract amendment processes, ensuring legal compliance;
• Work to resolve obstacles and inconsistencies during company formation or regularization processes, minimizing risks and impacts to the client;
• Maintain continuous interface with internal teams and external bodies (Commercial Registry, notary offices, Federal Revenue Service, municipalities and other entities);
• Support the client throughout the entire company migration and corporate onboarding journey, ensuring continuous support, clear communication and excellence in the experience.

Customer Service Intern

Product Owner – Processos, Melhoria Contínua

Legalization Assistant