Customer Support Representative
Dr. Finanças
full-time
Posted on:
Location Type: Hybrid
Location: Belo Horizonte • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist our customers via chat, email, or phone, resolving questions and issues with empathy and efficiency;
- Route requests to specialized departments, ensuring responses are provided within the expected timeframe;
- Provide clear and accurate information about our products and services;
- Keep customer information and the status of interactions updated in internal systems (CRM, ticketing, etc.);
- Follow service and communication standards to ensure quality and consistency;
- Collaborate with Customer Success, Product, and Operations teams to resolve complex cases;
Requirements
- Strong written and verbal communication skills;
- Organized with a good sense of priorities;
- Empathy and patience when interacting with customers;
- Courses or education in accounting, business administration, economics, or related fields are a plus;
- Willingness to learn and grow in a dynamic, collaborative environment;
- Prior experience in customer support is desirable.
Benefits
- Supportive, collaborative, and innovative work environment;
- Real opportunities for learning and career growth;
- Integration with a team that believes in the mission and works together;
- Wellhub;
- Psicologia Viva;
- Conexa Saúde;
- Birthday day off;
- Dr. Academy: continuous development and training program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
written communicationverbal communicationorganizationempathypatienceprioritizationcollaborationcustomer support