Partner with teams to document current-state workflows, system touchpoints, and pain points across risk and insurance processes.
Conduct interviews, workshops, and process reviews to understand workflows, integrations, and reporting requirements.
Identify and prioritize business requirements, translating them into clear functional and non-functional specifications.
Quantify process gaps and potential impacts using data-driven analysis and benchmarking.
Co-develop future-state process maps, data models, and system designs with the team.
Translate business needs into user stories, use cases, or requirement documents for internal or external development teams.
Support “build vs. buy” analysis and vendor evaluations by defining functional fit and value alignment.
Participate in design sessions to ensure requirements are understood, feasible, and traceable through delivery.
Partner with Solution Architects and/or System Administrators to validate solution configurations against business requirements.
Support user acceptance testing (UAT) by developing test cases, coordinating participants, and documenting results.
Capture feedback from pilot implementations and contribute to iteration and improvement before full rollout.
Assist in the development of training materials and user documentation for end users and super users.
Help define data structures and reporting needs that enable visibility into enterprise risk tracking, insurance claims management, and the incident lifecycle.
Support the development of dashboards and KPIs in collaboration with System Administrators and BI teams.
Ensure data integrity and alignment across systems during transitions or integrations.
Monitor performance and adoption of implemented solutions, identifying opportunities for refinement.
Document lessons learned, process improvements, and reusable templates for future initiatives.
Participate in DPR’s Project Controls & Assurance Integrated Work Group (IWG) to share learnings and align priorities across initiatives.

Requirements

5+ years of experience in similar roles, ideally with exposure to construction, enterprise risk, and/or insurance.
Strong process analysis and documentation skills, including the ability to create process maps, swim lane diagrams, and data flow diagrams.
Experience gathering and translating requirements for RMIS, GRC, ERP, CRM or similar systems.
Familiarity with systems such as Power BI, Salesforce, Riskonnect, CMiC, Workday, or comparable platforms.
Excellent communication, facilitation, and analytical skills with the ability to translate between technical and operational audiences.
Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Computer Science, or Communications preferred.

Benefits

Professional development opportunities
Positive feedback from users on clarity, usability, and impact of deployed systems

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

process analysisdocumentationdata-driven analysisbusiness requirementsuser storiestest casesdata structuresdashboardsKPIsprocess mapping

Soft skills

communicationfacilitationanalytical skills