Dozuki

Account Executive

• Prospecting & Lead Generation: Identify, reach out to, and qualify SMB prospects through calls, emails, and social media channels.
• Sales Presentations & Demonstrations: Conduct product demos and presentations, both online and in person, showcasing Dozuki’s capabilities and ROI.
• Pipeline Management: Manage and track prospect interactions through our CRM, ensuring timely follow-ups and clear pipeline visibility.
• Relationship Building: Collaborate with marketing and customer success teams to nurture prospects and build strong, long-term client relationships.
• Quota Attainment: Consistently meet or exceed monthly and quarterly sales targets while maintaining high levels of customer satisfaction.
• Market Feedback: Gather and communicate market insights and customer feedback to inform product roadmap and sales strategy.

Mid-Market Account Executive

Product Manager

• Develop a clear AI product vision and roadmap aligned with Dozuki’s mission and customer priorities.
• Conduct market and customer research to identify opportunities where AI can enhance training, compliance, and operational excellence.
• Benchmark competitive AI solutions in manufacturing, quality, and connected worker platforms.
• Partner with executives, sales, and customer success to prioritize AI initiatives that deliver the most business value.
• Lead discovery sprints to validate AI-driven concepts, including feasibility, usability, and ROI.
• Translate complex AI capabilities into practical, user-focused solutions.
• Define product requirements, user stories, and specifications for AI features such as conversational intelligence, single and multi turn search, proactive insights and AI-powered content creation.
• Collaborate closely with engineering and data teams to balance innovation with scalability, security, and performance.
• Establish success metrics to measure adoption, accuracy, and business outcomes of AI features.
• Partner with marketing and sales to position AI offerings clearly and compellingly.
• Drive go-to-market readiness with training, messaging, and sales enablement.
• Monitor product performance post-launch, analyze usage patterns, and lead initiatives to increase adoption and customer satisfaction.
• Collect structured feedback to guide continuous iteration and improvement.
• Build strong relationships with customers to uncover frontline challenges and validate AI-driven solutions.
• Communicate complex AI concepts in simple, practical terms to internal and external audiences.
• Provide regular updates on AI roadmap progress, risks, and outcomes to leadership and key stakeholders.
• Support sales, marketing, and success teams with product demos, documentation, and insights.

AI Product Manager II

Account Manager

• Cultivate deep, long-term relationships with key stakeholders, including executive sponsors (VP/Director level), operational leadership, and end-user champions across multiple global sites.
• Serve as the primary point of contact for all customer inquiries, issues, and escalations.
• Drive adoption and usage of the Dozuki platform by translating strategic business objectives into clear platform utilization goals.
• Proactively monitor customer health and usage metrics, identify risks, and execute prescriptive mitigation plans.
• Plan and lead Executive Business Reviews (EBRs) that focus on measurable outcomes (ROI, efficiency gains, error reduction) achieved with Dozuki.
• Create and present clear Return on Investment (ROI) analysis for customers, aligning future goals with the customer's overall digital transformation strategy.
• Gather customer feedback and relay it to the Product Development team to drive continuous improvement, serving as the voice of the enterprise customer internally.
• Monitor customer satisfaction and proactively work to resolve any issues that may impact retention.
• Identify and develop strong customer advocates who can provide testimonials and referrals for market growth.
• Ensure a seamless transition from the Implementation/Professional Services team post go-live, establishing a clear Customer Success plan with defined milestones and success criteria.
• Leverage AI/ML tools and generative large language models to analyze customer usage data, predict churn risk, and automatically summarize key insights from customer calls or support tickets, translating data into actionable success strategies.
• Own the end-to-end renewal cycle for the entire portfolio, working proactively to secure contracts ahead of the expiry date. This includes leading complex commercial negotiations, ensuring favorable terms, and mitigating churn risk.

Mid-Market Account Executive

AI Product Manager II

Enterprise Customer Success Account Manager