Dozee

Account Manager

• Facilitate product installation and replacement by coordinating with the device installation team.
• Manage the account handover process from the sales team and drive project implementation.
• Conduct daily checks for device health and resolve issues.
• Provide comprehensive on-job training for nursing staff, housekeeping personnel, and administrative teams on product usage.
• Train staff on new product features and drive adoption.
• Ensure new patients are on boarded through a tele-calling process with physicians.
• Implement alert management protocols, including acknowledgement, validation, and escalation.
• Conduct monthly patient data reviews with the nursing director.
• Visit each monitored patient at least once a fortnight, updating notes on the RCM platform.
• Implement and present monthly Clinical Governance Reports to facility leadership.
• Attend weekly reviews and planning sessions with the Zonal Account Manager.
• Ensure compliance with all required processes, including activity logging and medical notes.
• Collect and report information on competitor activities within allocated accounts.

Nurse Account Manager