National Account Executive I
Aflac
Job Level
Mid-LevelSenior
About the role
- Partnering directly with Doxel’s strategic customers’ key stakeholders to demonstrate and prove the impact of Doxel’s products and services
- Enabling customers to effectively utilize Doxel’s robust dataset to drive efficiencies and ask the right questions of their teams
- Curating media and educational content for customers
- Being the first responder to Enterprise customer support requests
- Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all costs
- Act as a subject matter expert to Doxel’s products while training multiple customer personas
- Lead Monthly and Quarterly Business Reviews with executive stakeholders
- Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as required
- Gather feedback from customers and identify trends, pain points, and areas of friction
- Build out best practices/FAQ to most effectively and consistently help our customers
- Escalate any high-priority customer situations and solve issues
- Foster universal adoption of the Doxel platform
Requirements
- 5+ years in the commercial construction industry. Experience as a project engineer, project manager, scheduler, superintendent, and/or project controls
- Knowledge of processes and procedures followed by general contractors
- Comfortable with modern tools for managing and communicating with customers
- Proactive and self-motivated, you're a beacon of positivity and enthusiasm
- High aptitude and willingness to continually learn new technologies
- Adaptable to various work settings and strong personal initiative to execute with minimal oversight
- Experience working in a multifaceted and evolving environment wearing many hats
- Travel 50% to build rapport and drive results with customers
