DownTime

Insurance

• Serve as a primary point of contact for customer inquiries related to Fleet Assurance services.
• Assist customers with maintenance requests, service updates, and program-related questions.
• Maintain accurate customer records, service documentation, and account information.
• Coordinate maintenance and repair activities between customers, service providers, and internal teams.
• Monitor service progress and communicate status updates to customers.
• Prepare and distribute operational reports and service activity summaries.
• Work closely with TopTech operations, customer service, and account management teams.

Fleet Assurance Coordinator