Dots Africa

TechOps Specialist

Dots Africa

full-time

Posted on:

Location Type: Hybrid

Location: Midrand • South Africa

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Job Level

Junior

Tech Stack

Azure

About the role

  • Internal IT Ownership
  • Administer Microsoft 365, Entra ID (Azure AD), Intune, and Company Portal
  • Manage user onboarding/offboarding, access rights, MFA, and licensing
  • Maintain asset and ticket records using GLPI or similar tools
  • Enforce internal IT and security policies as defined by the Security & Compliance function
  • Manage the complete endpoint and device lifecycle: asset ordering, procurement coordination, provisioning, configuration, issuing, tracking, repair or replacement, secure wiping, and compliant disposal
  • Ensure all internal IT operations, asset handling, and user access are executed in line with approved internal IT and security policies
  • Act as second-level support for escalations from Service Desk / Tech Support
  • Step in as operational cover when Tech Support is on leave or unavailable, ensuring continuity of service
  • Assist during high ticket volumes, leave cover, or major incidents
  • Use monitoring dashboards (read access) to identify user-impacting issues and coordinate escalation

Requirements

  • Solid experience in internal IT, system administration, or tech operations
  • Hands-on Microsoft 365, Intune, and endpoint management experience
  • Comfortable supporting non-technical users and handling escalations
  • Strong documentation, organisation, and follow-through
  • Degree or diploma in IT, Computer Science, or a related field preferred
  • Previous exposure to client-facing IT support, application support, or system admin role is an advantage
  • A basic understanding of ITIL, identity/access management, and ticketing systems would be a plus
  • Advantageous Certifications: Microsoft 365 Administrator Expert, Microsoft Endpoint Administrator (MD-102), Microsoft Identity & Access Administrator (SC-300), ITIL Foundation, CompTIA A+, Network+, or Security+
Benefits
  • Generous paid time off
  • wellness program to help you strike the right work-life balance
  • Commitment to professional development
  • regular performance reviews
  • opportunities to grow within the company
  • State-of-the-art workspace
  • regular team-building activities
  • atmosphere that promotes creativity and innovation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system administrationendpoint managementuser onboardinguser offboardingaccess rights managementmulti-factor authentication (MFA)asset managementticket managementITILidentity/access management
Soft Skills
supporting non-technical usershandling escalationsdocumentationorganizationfollow-through
Certifications
Microsoft 365 Administrator ExpertMicrosoft Endpoint Administrator (MD-102)Microsoft Identity & Access Administrator (SC-300)ITIL FoundationCompTIA A+Network+Security+