Dots Africa

Cloud Engineer

• Own and lead the organisation’s cloud and infrastructure strategy across Azure and AWS
• Take full responsibility for the design, implementation, and operation of all cloud infrastructure
• Assess the current cloud and infrastructure landscape and drive immediate improvements where required
• Define and enforce cloud architecture standards, patterns, and best practices
• Design and maintain highly available, secure, and resilient systems, including DR and failover strategies
• Own cloud security posture, including identity, access controls, network security, and platform hardening
• Establish and maintain monitoring, logging, alerting, and observability across all environments
• Drive cost optimisation initiatives and ensure cloud spend is well understood, controlled, and efficient
• Ensure operational excellence through documentation, runbooks, and clear ownership models
• Partner closely with engineering, DevOps, security, and compliance teams to enable scalable delivery
• Act as the final authority on cloud and infrastructure decisions
• Troubleshoot complex infrastructure and production issues and lead root-cause analysis efforts
• Ensure environments meet performance, reliability, and compliance requirements at all times
• Stay current with cloud platform advancements and continuously evolve the infrastructure strategy
• Mentor and uplift engineers on cloud best practices, architecture, and operational maturity

Lead Cloud Engineer

Operations

• Internal IT Ownership
• Administer Microsoft 365, Entra ID (Azure AD), Intune, and Company Portal
• Manage user onboarding/offboarding, access rights, MFA, and licensing
• Maintain asset and ticket records using GLPI or similar tools
• Enforce internal IT and security policies as defined by the Security & Compliance function
• Manage the complete endpoint and device lifecycle: asset ordering, procurement coordination, provisioning, configuration, issuing, tracking, repair or replacement, secure wiping, and compliant disposal
• Ensure all internal IT operations, asset handling, and user access are executed in line with approved internal IT and security policies
• Act as second-level support for escalations from Service Desk / Tech Support
• Step in as operational cover when Tech Support is on leave or unavailable, ensuring continuity of service
• Assist during high ticket volumes, leave cover, or major incidents
• Use monitoring dashboards (read access) to identify user-impacting issues and coordinate escalation

TechOps Specialist

Human Resources

• Design and build the People & Culture practices
• Develop and lead HR strategy across the business
• Champion a high-performance culture rooted in trust, autonomy, and accountability
• Build a scalable HR infrastructure, including policies, systems, HRIS (we use BambooHR), and processes
• Design and implement the blueprint for our internship program
• Partner with managers to improve team performance, coaching, and growth
• Lead DEIB initiatives and ensure inclusive, progressive workplace practices
• Own the employee lifecycle journey — from onboarding to exit and everything in between
• Run employee surveys, feedback loops, and culture diagnostics
• Drive employer branding efforts to attract and retain top talent
• Ensure compliance with labour laws and best HR practices
• Support recruitment, performance reviews, and leadership development

HR Business Partner

Business Development Rep

• Own new business acquisition.
• Build pipeline, run deals end-to-end, close consistently, and grow revenue.
• Build and execute a new business plan (target accounts, outreach approach, deal priorities).
• Source and qualify opportunities (cold outreach, referrals, networks, events, partners).
• Run discovery properly: understand the client’s workflow, risk, compliance needs, and buying process.
• Deliver sharp demos that connect product value to business outcomes.
• Build proposals, pricing, and commercial terms with internal alignment.
• Manage stakeholders and decision-makers through procurement, risk/compliance, and legal, where required.
• Negotiate and close.
• Keep CRM updated (deal stages, next steps, risks, close dates, forecast accuracy).
• Handover cleanly to Customer Success with full context and clear expectations set.
• Feed market intelligence back into Product/Leadership (what’s landing, what’s blocking, competitor moves).

Lead Cloud Engineer

TechOps Specialist

HR Business Partner

Business Development Manager, BDM