Customer Success Manager
Dotdigital
full-time
Posted on:
Location Type: Hybrid
Location: Tokyo • Japan
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About the role
- Manage a portfolio of customers, ensuring renewals and growth through proactive engagement.
- Coordinate multiple projects and tasks, meeting deadlines and stakeholder expectations.
- Deeply understand customer needs, see things from their perspective, and provide tailored solutions.
- Review customer reports and proactively suggest strategies to improve performance.
- Work closely with internal teams (Sales, Support, Marketing) to deliver seamless customer experiences.
- Maintain regular contact with customers, anticipate challenges, and resolve issues before they escalate.
- Ensure retention, expansion, and advocacy goals are met.
Requirements
- 3+ years in Customer Success, Account Management, or related roles (preferably in SaaS or digital marketing).
- Proven ability to manage multiple projects and stakeholders.
- Strong analytical and problem-solving skills.
- Native Japanese proficiency and professional English communication skills.
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer engagementproject managementanalytical skillsproblem-solving skillsstakeholder managementcommunication skillscustomer needs assessmentstrategic thinkingissue resolutioncustomer retention