Dotdigital

Customer Success Manager

• Manage the sales cycle across a portfolio of clients, with an active sales pipeline.
• You’ll be targeted on renewal, retention, and key customer objectives with a focus on advocacy.
• Create, identify, and qualify selling opportunities by maintaining regular contact with your clients.
• Grow the accounts in your client portfolio through cross-and-up-selling.
• Retain your customers by ensuring strong feature and channel adoption.
• Provide the highest levels of customer service.
• Deliver against your sales targets and pipeline commitments.
• Collaborate with other teams including Support, Product Development, Professional Services, Sales and Partnerships.
• Maintain accurate and up to date records in our CRM system.
• Maintain a high degree of account management and control.
• Continually develop your industry knowledge and demonstrate commercial understanding.
• Develop strategic growth plans for key accounts in your portfolio.

Account Manager

• Own and grow partner relationships: Build and maintain strong rapport with key partners to drive mutual success.
• Lead partner-sourced pipeline: Generate and qualify leads through strategic partner engagement.
• Develop joint go-to-market strategies: Collaborate with partners on co-selling and co-marketing initiatives.
• Identify new opportunities: Proactively seek and close new business opportunities through partners.
• Strategic planning: Work with partners to create long-term growth strategies aligned with company objectives.
• Enablement and presentation: Deliver compelling presentations to partners and customers, both in-person and virtually.
• Technology understanding: Leverage knowledge of SaaS and digital solutions to support partner success.
• Collaborate with Team: Turn opportunities into successful deals and maximize revenue impact.
• Act quickly and decisively: Execute plans with speed and precision to capitalize on market opportunities.

Senior Partner Manager

• Manage a portfolio of customers, ensuring renewals and growth through proactive engagement.
• Coordinate multiple projects and tasks, meeting deadlines and stakeholder expectations.
• Deeply understand customer needs, see things from their perspective, and provide tailored solutions.
• Review customer reports and proactively suggest strategies to improve performance.
• Work closely with internal teams (Sales, Support, Marketing) to deliver seamless customer experiences.
• Maintain regular contact with customers, anticipate challenges, and resolve issues before they escalate.
• Ensure retention, expansion, and advocacy goals are met.

Product Manager

• Own the product development for specific areas of the Fresh Relevance platform
• Drive improvements across the Fresh customer journey — ensuring onboarding is smooth, usage is intuitive, and reporting is insightful.
• Oversee the end-to-end product development lifecycle for your areas of responsibility, from concept to launch, including working with development teams within an Agile framework, ensuring the delivery of on-time and value-adding features.
• Help ensure Fresh and Dotdigital platforms are well-integrated to support seamless experiences for joint customers.
• Conduct continuous product discovery, using customer feedback, product analytics, and usability testing to identify and prioritise enhancements.
• Work with UX designers to make workflows and interfaces straightforward and easy to understand.
• Define and track success metrics for your product areas, feeding results into future planning.
• Collaborate with customer success teams to identify friction points, then design and implement improvements.
• Contribute to release planning and launch approaches for your areas, working with Product Marketing to ensure clear communication to customers.

Chief Marketing Officer

• Coordinate and execute both digital and in-person events that align with our marketing goals
• Handle logistics and day-of support for virtual and in-person events
• Manage smaller 3rd party event sponsorships and co-hosted partner activities
• Ensure the event and email calendars are updated
• Carry out basic data entry for various tasks
• Monitor and record receipts and invoices
• Support the marketing department's initiatives with planning, executing, and tracking of marketing programs
• Write and proof copy for different marketing materials
• Execute marketing campaigns and activities in line with the marketing plan

Customer Success Manager

Senior Partner Manager

Customer Success Manager

Product Manager

Senior Marketing Executive – Events, Field Marketing