Dotdigital

Technical Project Manager

• Collaborate with the Professional Services team, Sales, and Customer Success to ensure seamless client onboarding, becoming a product expert and trusted advisor throughout the process.
• Oversee the entire client onboarding process, including data uploads, working with creative assets, segmenting client data and analysing performance metrics, ensuring a seamless transition from sales to the Customer Success Manager.
• Adopts a Client-first approach, maintaining clear communication with clients via email, phone, and in-person, offering expert guidance on Dotdigital's products and services.
• Manage project schedules, coordinating internal resources to meet deadlines while ensuring alignment with client expectations and project goals, and serving as the primary point of contact for any escalations during onboarding.
• Utilise project management tools like Monday.com and Microsoft Dynamics CRM to accurately document and track client interactions and project progress.
• Create and deliver comprehensive written materials, guides, and ongoing support to enhance customer understanding and effective usage of Dotdigital's offerings.

Digital Project Manager

Business Development Rep

• Identify, recruit, and onboard new agency partners across the Shopify ecosystem
• Run agency outbound to open new relationships and take initial calls from inbound agency interest, handling both outbound and inbound demos
• Own and grow relationships with existing agency partners through regular calls and check-ins
• Drive agency-sourced and agency-influenced pipeline in coordination with Sales
• Run partner enablement, keeping agencies up to speed on Alia's product, positioning, and referral process
• Track agency partner performance and report on pipeline contribution
• Represent Alia at agency events, calls, and meetings, building genuine relationships that convert to revenue
• Hit and exceed quota tied to agency-sourced pipeline and revenue
• Opportunity to travel to see agency partners in person at dinners, industry conferences, and events to help build pipeline

Digital Project Manager

BDR