DoseSpot

Product Analyst II

DoseSpot

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,085 - $128,861 per year

About the role

  • Monitor, evaluate, and report on NewUI product health, usage trends, and workflow performance.
  • Partner with the Prescriber PM to identify workflow gaps, inefficiencies, and opportunities for improvement.
  • Maintain dashboards and operational metrics that track adoption, workflow success rates, and prescriber access issues.
  • Own triage for prescriber-facing issues, working closely with Support, Engineering, and QA to prioritize and resolve defects.
  • Document patterns in escalations and propose solutions that improve workflow reliability and reduce support volume.
  • Validate fixes, enhancements, and production releases related to NewUI and prescriber workflows.
  • Analyze usage analytics, customer behavior, performance metrics, and migration readiness indicators.
  • Provide insights that guide incremental improvements and inform short-term feature prioritization.
  • Assist with refinement of user stories, acceptance criteria, and documentation for incremental enhancements.
  • Help prepare release notes and internal communications.
  • Partner with Account Management, Support, and Implementation teams to coordinate escalations and root-cause investigations.

Requirements

  • Typically requires a minimum of 2 years of related experience with a Bachelor’s degree; or equivalent experience.
  • 1–3 years of experience in product analysis, business analysis, QA, or technical support for a SaaS or healthcare technology product.
  • Experience with workflow-heavy systems, customer escalations, or data-driven troubleshooting preferred.
  • Exposure to healthcare technology, EHR systems, or clinical workflow tools is beneficial; familiarity with standards such as NCPDP, HL7, or FHIR is a plus.
  • Strong analytical skills with the ability to interpret data and identify actionable insights.
  • Strong organizational and project-management capabilities.
  • Excellent problem-solving and attention-to-detail capabilities.
  • Strong communicator who can collaborate across product, engineering, UX, and support functions.
  • Familiarity with APIs, system logs, and integration patterns.
  • Experience with data tools is a plus.
Benefits
  • Health benefits
  • 401(k) plan
  • Flexible working hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product analysisbusiness analysisQAtechnical supportdata-driven troubleshootinganalytical skillsproblem-solvingattention to detailworkflow analysisuser story refinement
Soft Skills
organizational skillsproject managementcommunicationcollaborationinsight generationroot-cause investigationdocumentationtriage managementcustomer engagementissue resolution