DoorDash

Customer Success Specialist, In-Store

DoorDash

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $79,600 - $117,000 per year

About the role

  • Manage your book of business ensuring strong customer health and adoption.
  • Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.
  • Develop success plans to ensure customer objectives are achieved.
  • Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors using our product and service offerings.
  • Maintain data integrity to track key metrics, specifically ROI.
  • Analyze your findings and make recommendations to optimize for maximum revenue while demonstrating clear business value.
  • Become an expert on our In-Store platform providing technical and business solutions.
  • Assist with product adoption and optimization to help clients maximize their investment and success.
  • Work seamlessly with various teams across our In-Store division.

Requirements

  • 2+ years of experience in Customer Success, Account Management, or a related customer-facing role
  • Strong written and verbal communication skills, with the ability to engage and influence stakeholders at all levels, including executive audiences
  • Experience managing multiple priorities or projects simultaneously while maintaining strong attention to detail
  • A customer-first mindset with a passion for helping businesses succeed through thoughtful problem-solving
  • Comfort working in collaborative, cross-functional environments while staying focused on customer outcomes
Benefits
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off and paid sick leave
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer-first mindsetstrong written communicationstrong verbal communicationengagement skillsinfluence skillsattention to detailproblem-solvingcollaborationcross-functional teamworkrelationship building