Customer Success Manager
DoorDash
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $79,600 - $117,000 per year
About the role
- Drive long-term customer success by owning relationships throughout the full customer lifecycle
- Manage a portfolio of customers
- Serve as a trusted advisor to key stakeholders
- Drive retention and identify growth opportunities
- Collaborate cross-functionally with Sales, Account Development, Product, and other teams
Requirements
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
- Strong written and verbal communication skills
- Experience managing multiple priorities or projects simultaneously
- A customer-first mindset with a passion for helping businesses succeed
Benefits
- Health insurance
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-first mindsetstrong written communicationstrong verbal communicationrelationship managementproject managementcollaborationadvisory skills