DOOR

National Accounts Manager

DOOR

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Act as the primary point of contact for assigned SMB and mid-market accounts
  • Develop a strong understanding of clients’ business objectives, challenges, and needs
  • Build trusted advisor relationships with decision-makers and key stakeholders
  • Drive account renewals and proactively mitigate churn risks
  • Identify upsell, cross-sell, and expansion opportunities to grow account value
  • Negotiate contracts and pricing in alignment with company policies
  • Ensure clients achieve maximum value from products and services
  • Partner with Customer Success, Support, and Product teams to resolve issues and drive adoption
  • Gather customer feedback to inform internal teams and improve offerings
  • Manage a book of SMB and MM accounts with responsibility for meeting retention and growth targets
  • Maintain accurate records of account activity, pipeline, and forecasts in CRM tools
  • Provide regular reporting on account performance and business impact
  • Work closely with Marketing and Sales Development teams to support campaigns and lead generation within accounts
  • Collaborate with Product and Operations to ensure smooth onboarding and scaling of clients
  • Contribute to strategy development for SMB and MM market segments

Requirements

  • Bachelor’s degree in Business, Marketing, or related field (or equivalent experience)
  • 3+ years of experience in account management, customer success, or B2B sales (preferably with SMB/MM clients)
  • Experience in Multifamily or Smart Building related industries (Building Intelligence, PropTech) is required
  • Strong track record of meeting or exceeding renewal and expansion targets
  • Excellent communication, presentation, and negotiation skills
  • Ability to manage multiple accounts with varying needs and priorities
  • Proficiency in CRM tools: e.g., Salesforce (required), HubSpot and data analysis for account performance
  • Experience in SaaS, technology, or B2B solutions preferred
Benefits
  • employer-sponsored health, dental, vision and life options
  • generous PTO
  • company-supported parental leave for both primary and non-primary caregivers
  • flexible time off policy
  • flexible work schedules
  • medical, dental, and vision plans with multiple coverage tiers
  • healthcare and flexible spending accounts (FSAs)
  • employer-paid basic life and accidental death & dismemberment (AD&D) insurance
  • both short-term and long-term disability coverage
  • 401(k) Retirement Plan through Vanguard

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer successB2B salesdata analysisnegotiation
Soft skills
communicationpresentationrelationship buildingproblem-solvingstrategic thinking
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Marketing