DOOR

Account Manager

• Act as the primary point of contact for assigned strategic and enterprise-level clients
• Develop a strong understanding of clients’ business objectives, challenges, and needs
• Build trusted advisor relationships with executive leaders, including C-suite stakeholders
• Identify upsell, cross-sell, and expansion opportunities to grow account value
• Drive account renewals and proactively mitigate churn risks
• Negotiate contracts and pricing in alignment with company policies
• Ensure clients achieve maximum value from products and services
• Partner with Customer Success, Support, and Product teams to resolve issues
• Lead executive-level Quarterly Business Reviews (QBRs) and strategic account planning sessions
• Maintain accurate records of account activity in CRM tools
• Work closely with Marketing and Sales teams to support campaigns and lead generation

Strategic Account Manager