DOOR

Growth Marketing

• Drive lifecycle marketing programs that maximize revenue and retention across the customer journey from onboarding through loyalty
• Build and optimize automated email campaigns in Customer.io using behavioral triggers and user data to deliver personalized, high-converting communications
• Lead the development of upsells, cross-sells, re-engagement flows, repeat booking nudges, churn prevention, and loyalty rewards
• Create and implement customer segmentation strategies that unlock the highest value cohorts and tailor offers, timing, and content accordingly
• Partner with creative and content teams to produce copy and assets that are both on-brand and performance-optimized
• Run A/B and multivariate tests to improve open rates, click-through rates, and conversions across lifecycle campaigns
• Track and report on lifecycle KPIs including retention, repeat purchase rate, LTV, churn, cohort performance, and campaign-driven revenue
• Collaborate with Product, Engineering, and CX to ensure accurate event tracking, trigger setup, and data flows
• Identify friction in the user journey and drive lifecycle initiatives to reduce churn and unlock under-monetized segments

Lifecycle Marketing Manager – Growth and Retention

SEO Marketing

• Lead the full strategy and execution of SEO and AEO programs to drive organic visibility, traffic, and engagement across traditional search and AI-powered platforms.
• Optimize HelloTech’s website performance and conversion funnel, identifying opportunities to improve UX, reduce bounce rate, and increase booking and lead conversions.
• Build and scale high-impact content that ranks in Google, appears in featured snippets, and is favored by LLMs like ChatGPT and Gemini.
• Partner with design and engineering to execute conversion rate optimization (CRO) tests.
• Manage technical SEO health including site speed, mobile performance, structured data, crawlability, and Core Web Vitals.
• Use AI tools to accelerate content strategy, keyword clustering, and site audits.
• Establish reporting frameworks that track organic traffic, keyword performance, site engagement, conversion rates, and revenue impact.
• Collaborate across Marketing, Product, and Engineering to align on-site structure and campaigns with SEO and CRO best practices.

Manager, SEO – AEO

Product Manager

• Build the "Voice of Customer" Engine: Implement rigorous continuous discovery loops (customer interviews, advisory boards, user testing).
• Establish Data-Driven Rigor: Partner with Engineering to define the missing instrumentation and choose the right analytics stack.
• Define the End-to-End Lifecycle: Create a clear path from raw ideation to post-launch measurement.
• Own the Whole Product Experience: Lead a unified team of Product Managers and Product Designers.
• Architect the Roadmap Process: Work directly with the Head of Product to translate company vision into a coherent 12-month strategy.
• Mentor & Elevate the Team: Mentor PMs on the craft of Product Management.
• Direct Product Operations: Lead a dedicated Product Operations Manager for launch logistics and program coordination.

Director of Product

• Lead the entire product lifecycle for our hardware suite, including our LoRa hubs and proprietary sensors.
• Drive New Product Introduction (NPI) by managing field trials, beta programs, and certification readiness.
• Make data-backed decisions on hardware iterations (V1 → V2), sensor calibration, and End-of-Life (EOL) strategies.
• Serve as the "hub" for a complex web of stakeholders: Hardware, Firmware, Backend, Mobile, Web, Design, Sales, CS and Operations.
• Translate high-level business goals into strict technical specifications for engineers and concise value propositions for Sales and Customer Success.
• Define the integration strategy with major Property Management Systems (RealPage, Yardi, Entrata) to ensure our IoT events trigger real-world operational workflows.

Senior Product Manager, IoT

Account Manager

• Define & Lead Partnership Strategy (DOOR + HelloTech)
• Build the Partnerships Function from the Ground Up
• Optimize & Grow HelloTech Partnerships Revenue
• Be a Senior Executive Partner to the Business

VP, Partnerships

Payroll

• Set up, review, and maintain payroll tax accounts, tax codes, and filings across federal, state, and local jurisdictions
• Support payroll tax implications related to a company name change, including registrations, updates, and compliance coordination
• Lead and support workers’ compensation setup, including class codes, jurisdiction mapping, and carrier coordination
• Assist with workers’ comp audits, premium reconciliations, and adjustments
• Ensure payroll tax compliance and accuracy, including filings, notices, and issue resolution
• Partner closely during the Rippling payroll and HRIS implementation, including system configuration, validation, and testing
• Provide guidance on payroll-related processes tied to employee compensation accuracy (as needed)
• Collaborate cross-functionally with People Ops, Finance, and external vendors to ensure clean, compliant payroll operations
• Troubleshoot and resolve payroll tax or workers’ comp discrepancies as they arise

Payroll Tax Specialist – Contractor

Manager

• Act as the primary point of contact for assigned SMB and mid-market accounts
• Develop a strong understanding of clients’ business objectives, challenges, and needs
• Build trusted advisor relationships with decision-makers and key stakeholders
• Drive account renewals and proactively mitigate churn risks
• Identify upsell, cross-sell, and expansion opportunities to grow account value
• Negotiate contracts and pricing in alignment with company policies
• Ensure clients achieve maximum value from products and services
• Partner with Customer Success, Support, and Product teams to resolve issues and drive adoption
• Gather customer feedback to inform internal teams and improve offerings
• Manage a book of SMB and MM accounts with responsibility for meeting retention and growth targets
• Maintain accurate records of account activity, pipeline, and forecasts in CRM tools
• Provide regular reporting on account performance and business impact
• Work closely with Marketing and Sales Development teams to support campaigns and lead generation within accounts
• Collaborate with Product and Operations to ensure smooth onboarding and scaling of clients
• Contribute to strategy development for SMB and MM market segments

National Accounts Manager

People Operations

• Transform raw HR data into actionable workforce insights using statistical analysis
• Build and maintain HR dashboards tracking key metrics: turnover, time-to-fill, engagement, compliance
• Conduct predictive analysis to forecast attrition risks and hiring needs
• Create monthly analytics reports for People leadership
• Implement data visualization best practices using Excel/Sheets
• Clean and normalize HR data for quality and reliability
• Support HRIS & payroll admin in maintaining Rippling workflows with analytics-first configuration
• Maintain data integrity through audits and checks
• Manage all employee status changes in HRIS
• Conduct exit data analysis for trend reporting
• Assist in performance review cycles and provide metrics tracking
• Maintain compliance with Argentine labor laws while supporting US operations
• Conduct regular audits of HR data
• Manage People Ops shared inbox, triage and respond to inquiries promptly
• Assist with sourcing and interview scheduling during peak hiring

People Operations Analyst

Sales Operations Manager

• Build and execute a holistic enablement roadmap that supports new business, channel, and expansion motions.
• Translate revenue strategy into clear enablement priorities tied to sales stage effectiveness and product adoption goals.
• Own enablement planning across onboarding, ongoing training, certification, product/initiative launches, and time-to-revenue metric for all new hires and product launches.
• Operationalize core sales methodologies (BANT, MEDDIC, Challenger, Sandler) into practical workflows, talk tracks, and stage gates.
• Improve discovery depth, qualification consistency, and value-based selling across roles.
• Drive higher product attachment rates by building persona-based plays and bundled solution messaging.
• Create cross-sell/upsell frameworks for Account Management and partner motions.
• Ensure field teams can confidently sell full-platform outcomes, not just point solutions.
• Develop, deploy, and maintain high-leverage assets that directly address sales friction.
• Act as the primary feedback loop between Sales and Marketing.
• Design and run structured onboarding for new hires across sales motions.
• Deliver live and async training that strengthens core competencies: discovery, qualification, demo, negotiation, and expansion selling.
• Lead enablement for major product releases and GTM initiatives.
• Define success metrics and dashboards for enablement impact.

Sales Enablement Manager

Revenue Operations

• Drive the vision, strategy, and design of the GTM system across Marketing, Partnerships, Sales, Presales, Channel, and Customer Experience
• Collaborate with senior leadership to align RevOps strategies with overall business goals
• Be an extension of the Head of Revenue to drive strategy, planning, operations and drive overall GTM execution in growth and efficiency
• Design and implement scalable, efficient processes and systems to enhance sales productivity and effectiveness across the organization
• Oversee Workato, CRM management (e.g., Salesforce), Netsuite, eCommerce (Shopify), RevOps tech stack and sales analytics tools to ensure data integrity, accuracy and trend analysis
• Support Head of Revenue in critical SLT cadences including Board Prep, SLT strategy and operation planning, Company Kickoffs and All Hands events
• Run the Operating Cadence of GTM, including ownership GTM Kickoffs, QBRs, GTM Leadership standups, weekly GTM huddles, forecast reviews and EOQ deal desk reviews
• Develop and manage key performance indicators (KPIs) to monitor and improve sales performance and overall revenue operations
• Implement advanced dashboards and reporting tools to provide actionable insights to marketing, sales, executive teams, and key stakeholders
• Lead robust ICP design, segmentation, territory design and AE franchise health (QBRs, Pipeline, Forecasting)
• Define, document, and refine GTM processes to create efficiency and ensure a consistent buyer journey and clear swimlanes
• Conduct regular assessments and feedback loops with teams to identify bottlenecks or barriers in the revenue process, adjusting as needed to drive performance
• Maintain a centralized knowledge hub of ongoing training and assets related to GTM processes, product knowledge, and marketing assets in partnership with product marketing
• Work closely with marketing, product, finance, people and customer success teams to ensure cohesive GTM strategies and execution
• Facilitate effective communication and alignment across the GTM team and other departments, promoting a culture of collaboration
• Drive continuous improvement initiatives, leveraging best practices to streamline workflows and enhance organizational productivity

Director of Revenue Operations

• Manage the full renewal cycle for DOOR’s SaaS subscription plans
• Act as the primary renewal contact for existing property-management clients
• Lead renewal pricing discussions and negotiations
• Maintain a renewal pipeline with visibility into upcoming renewal dates
• Work closely with Sales, Customer Success, Implementation, and Finance teams
• Identify opportunities where clients might benefit from expanded DOOR services
• Keep detailed records of all renewal communications
• Analyze renewal successes and churns