Strategic Account Manager

DOOR

Strategic Account Manager responsible for clients' strategic relationships at DOOR. Partnering with enterprise customers to drive growth and retention for smart building solutions.

Posted 6/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for assigned strategic and enterprise-level clients
Develop a strong understanding of clients’ business objectives, challenges, and needs
Build trusted advisor relationships with executive leaders, including C-suite stakeholders
Identify upsell, cross-sell, and expansion opportunities to grow account value
Drive account renewals and proactively mitigate churn risks
Negotiate contracts and pricing in alignment with company policies
Ensure clients achieve maximum value from products and services
Partner with Customer Success, Support, and Product teams to resolve issues
Lead executive-level Quarterly Business Reviews (QBRs) and strategic account planning sessions
Maintain accurate records of account activity in CRM tools
Work closely with Marketing and Sales teams to support campaigns and lead generation

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, or related field (or equivalent experience)
3+ years of experience in account management, customer success, or B2B sales (preferably with enterprise level clients)
Experience in Multifamily or Smart Building related industries (Building Intelligence, PropTech) is required
Strong track record of meeting or exceeding renewal and expansion targets
Excellent communication, presentation, and negotiation skills
Ability to manage multiple accounts with varying needs and priorities
Proficiency in CRM tools: e.g., Salesforce (required), HubSpot and data analysis for account performance
Experience in SaaS, technology, or B2B solutions preferred.

Benefits

Comp & perks

employer-sponsored health, dental, vision and life options
generous PTO
company-supported parental leave for both primary and non-primary caregivers
flexible time off policy
flexible work schedules
multiple coverage tiers for medical, dental, and vision plans
healthcare and flexible spending accounts (FSAs)
employer-paid basic life and accidental death & dismemberment (AD&D) insurance
short-term and long-term disability coverage
eligibility to enroll in a 401(k) Retirement Plan through Vanguard
full setup of hardware from DOOR's home line of products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successB2B salesdata analysisnegotiationpresentationrenewal targetsexpansion targetsSaaStechnology solutions

Soft Skills

communicationrelationship buildingorganizational skillsproblem-solvingstrategic planningleadershipmulti-taskingclient advocacytrust buildingcollaboration