Donorbox

Product Manager – SaaS Management

Donorbox

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Spearhead the product development and go-to-market strategy for critical administrative features, such as Sub-accounts for large enterprises, SSO, and advanced dashboard analytics.
  • Define and execute the SaaS lifecycle strategy to improve onboarding, activation, and retention for nonprofits globally.
  • Analyze SaaS metrics such as MRR, LTV, and activation rates to identify friction points and opportunities to improve the user journey.
  • Oversee Subscription & Billing Logic: Manage the strategy for subscription upgrades, downgrades, and churn prevention flows as part of the experience.
  • Collaborate with different teams (Engineering, Marketing, Sales, and Compliance) to guarantee a unified strategy for account management, user roles/permissions, and notifications.
  • Work closely with engineers and designers to deliver a roadmap that balances feature innovation with platform reliability.
  • Leverage your analysis skills to review the impact of pricing changes, churn reduction initiatives, and the ROI of new enterprise features.
  • Champion Trust, Safety & Verification: assist with immediate and long-term initiatives to mitigate spam and fraud, including identity verification (KYC) and content safety measures to protect the platform's reputation.

Requirements

  • 5+ years of product management experience, ideally within B2B SaaS, CRM platforms, or Subscription Management.
  • Proven track record of successfully developing and launching administrative dashboards, onboarding flows, or growth/retention features.
  • Strong grasp of Product-Led Growth (PLG) metrics, specifically around user activation, retention, and churn prevention.
  • You have a hands-on, analytical mindset and enjoy diving into data to measure product impact and success.
  • Experience with Trust & Safety or Identity Verification workflows (KYC/KYB) is highly desirable.
  • Excellent communication and negotiation skills, capable of balancing technical debt discussions with stakeholder feature requests.
  • Experience working with enterprise-grade features, such as Role-Based Access Control (RBAC), SSO, or Multi-tenancy (Sub-accounts).
  • Passionate about the nonprofit sector and driven to make a positive impact.
  • A global mindset that understands the diverse needs of organizations worldwide.
  • A keen eye for clean UX design, especially for complex configuration settings and data visualization.
  • Strong ability to analyze different business scenarios and cost structures
Benefits
  • Fully remote work from the comfort of your home
  • Eligibility for employee equity plan (stock options)
  • Reimbursement package for home office expenses and professional development, up to $1.5k
  • Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
  • Wellness program with fitness and mindfulness classes
  • Love your work and our mission of serving nonprofits!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS lifecycle strategyadministrative dashboardsonboarding flowsProduct-Led Growth (PLG) metricschurn preventionTrust & Safety workflowsIdentity Verification (KYC/KYB)Role-Based Access Control (RBAC)Single Sign-On (SSO)Multi-tenancy
Soft Skills
analytical mindsetcommunication skillsnegotiation skillsstakeholder managementattention to detailuser experience (UX) designglobal mindsetcollaborationproblem-solvingpassion for nonprofit sector