Donorbox

Payroll

• Coordinate payroll and contractor payments across vendors including TriNet, Rippling, and Deel, ensuring employees and contractors are paid accurately and on time
• Audit payroll data each cycle (new hires, terminations, compensation updates, benefits deductions) in partnership with Finance
• Maintain compliance with multi-state payroll regulations and support accurate processing of international contractor payments through vendor platforms
• Manage payroll-related correspondence including state tax notices and compliance documentation
• Troubleshoot payroll issues and resolve discrepancies with vendors and employees
• Partner closely with Finance to reconcile payroll reports, benefits deductions, and tax reporting
• Administer U.S. and Canadian benefits programs, including medical, dental, vision, disability, and retirement plans, partnering with vendors such as TriNet (U.S.) and Sterling Brokers / Open Access (Canada)
• Manage benefits enrollments, changes, and terminations in coordination with benefits vendors and within TriNet, Rippling, and BambooHR
• Serve as the primary point of contact for employee benefits and payroll questions
• Administer and track time-off policies and balances for employees and contractors across systems including TriNet, Rippling, and BambooHR
• Administer and track leaves of absence (LOA) including parental, medical, and statutory leaves
• Lead annual benefits renewals and vendor coordination, including supporting negotiations, in partnership with HR leadership and Finance
• Maintain accurate employee data across Rippling, BambooHR, TriNet, and Deel, ensuring alignment between HR, payroll, and benefits records
• Generate offer letters and onboarding documentation in partnership with Talent Acquisition
• Coordinate payroll and benefits setup for new hires and offboarding employees
• Conduct new hire onboarding sessions covering payroll, benefits, and HR systems
• Maintain compliance documentation including required trainings, policy acknowledgments, and regulatory postings
• Support ongoing maintenance of the Employee Handbook and HR policies
• Manage relationships with payroll, benefits, and HR system vendors
• Support ongoing administration and optimization of Rippling, including payroll-related workflows, deductions, and employee data
• Identify opportunities to streamline HR workflows, automate processes, and improve operational efficiency
• Create and maintain process documentation and SOPs for payroll, benefits, and HR operations
• Support internal reporting, audits, and compliance reviews related to payroll and benefits

People Operations Specialist – Payroll & Benefits

Product Manager

• Spearhead the product development and go-to-market strategy for critical administrative features, such as Sub-accounts for large enterprises, SSO, and advanced dashboard analytics.
• Define and execute the SaaS lifecycle strategy to improve onboarding, activation, and retention for nonprofits globally.
• Analyze SaaS metrics such as MRR, LTV, and activation rates to identify friction points and opportunities to improve the user journey.
• Oversee Subscription & Billing Logic: Manage the strategy for subscription upgrades, downgrades, and churn prevention flows as part of the experience.
• Collaborate with different teams (Engineering, Marketing, Sales, and Compliance) to guarantee a unified strategy for account management, user roles/permissions, and notifications.
• Work closely with engineers and designers to deliver a roadmap that balances feature innovation with platform reliability.
• Leverage your analysis skills to review the impact of pricing changes, churn reduction initiatives, and the ROI of new enterprise features.
• Champion Trust, Safety & Verification: assist with immediate and long-term initiatives to mitigate spam and fraud, including identity verification (KYC) and content safety measures to protect the platform's reputation.

Product Manager – SaaS Management

Product Designer

• Lead user-centered design efforts by planning and conducting user research (interviews, usability testing, surveys, and data analysis) to uncover user needs, behaviors, and pain points, translating insights into actionable design outcomes.
• Collaborate closely with Product and Engineering to contribute to product discovery, roadmap planning, and feature definition—ensuring design is embedded from early concept through launch.
• Own the full design lifecycle, including user journeys, flows, wireframes, interactive prototypes, and high-fidelity UI designs, validating solutions with users and stakeholders along the way.
• Partner cross-functionally with Product Managers, Engineers, Marketing, and other stakeholders to gather requirements, iterate on designs, and ensure smooth handoff and implementation.
• Evaluate and iterate on live features by monitoring product performance, analyzing qualitative and quantitative feedback, and using data-driven insights to continuously improve the user experience.
• Help prioritize design work in alignment with the product backlog, ensuring the team delivers meaningful value to both users and the business while maintaining a high-quality, cohesive experience.

Senior Product Designer

Revenue Operations

• Own and optimize HubSpot CRM architecture, including pipelines, lifecycle stages, routing logic, required fields, and workflows.
• Establish and enforce standards for data hygiene, validation, deduplication, and field consistency across revenue systems.
• Partner with the Data Team to integrate HubSpot with ActiveCampaign, Zendesk, Stripe, Superset, and product usage data.
• Maintain a single source of truth for revenue data from lead acquisition through expansion.
• Serve as the centralized owner of discounting, deal guardrails, and approval workflows.
• Define and enforce pricing rules and discount thresholds for Sales and Customer Success.
• Ensure visibility into deal approvals, exceptions, and margins to protect revenue integrity.
• Collaborate with Finance and Revenue Leadership to align pricing execution with financial targets.
• Build and manage commission logic, automation, and payout processes, primarily within HubSpot.
• Ensure commission calculations are accurate, timely, and transparent across Sales and Customer Success.
• Partner with Finance on monthly reconciliation and auditability.
• Support compensation plan updates and annual performance cycles.
• Develop dashboards and models tracking pipeline health, sales velocity, win rates, CAC payback, and ARR/MRR.
• Partner with Sales and Marketing leaders to maintain accurate, data-driven forecasting cadences.
• Deliver monthly insights on performance trends, risks, and opportunities.
• Build “what-if” models to assess the impact of pricing changes, churn, or funnel improvements.
• Automate workflows across the funnel to reduce manual effort and lead leakage.
• Define and refine MQL, SQL, and PQL criteria in partnership with Growth and Sales.
• Drive operational clarity and accountability across Marketing, Sales, Customer Success, and Finance.
• Build scalable processes that support larger deals and longer sales cycles.

People Operations Specialist – Payroll & Benefits

Product Manager – SaaS Management

Senior Product Designer

Senior Revenue Operations Manager