Don't Forget to Feed Me Pet Food Bank

Representative

• Responsible for answering customer questions that come in via the website(s)
• Provide concise information to customers through live chat
• Address customer issues related to faulty products, shipping, and service complaints
• Engage in meaningful conversations with customers
• Identify major pain points and communicate them to a liaison for further action
• Undergo training including technical, policy, and soft skills training

Chat Customer Representative

• Provide exceptional customer support via phone, email, or live chat
• Resolve customer service inquiries and provide technical support
• Answer customer questions via the website(s)
• Provide concise information to customers in a quick and accessible manner
• Fix issues related to products, shipping, or services
• Make customer conversations meaningful by identifying major pain points and flagging them for other departments
• Complete training including technical, policy, soft skills, etc