Chat Customer Representative

Don't Forget to Feed Me Pet Food Bank

Chat Customer Representative providing exceptional customer support via chat, phone, and email. Ensuring customers receive the best possible experience and resolving issues promptly and efficiently.

Posted 6/29/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide exceptional customer support via phone, email, or live chat
Resolve customer service inquiries and provide technical support
Answer customer questions via the website(s)
Provide concise information to customers in a quick and accessible manner
Fix issues related to products, shipping, or services
Make customer conversations meaningful by identifying major pain points and flagging them for other departments
Complete training including technical, policy, soft skills, etc

Requirements

What you’ll need

Love for customers and their experience with a product
Analytical skills and ability to leverage data to drive decision-making
Excellent communication and interpersonal skills
Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
Experience with customer support ticketing systems and CRM platforms
Knowledge of customer support metrics and industry best practices
Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
Able to help customers on weekends if needed

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Don't Forget to Feed Me Pet Food Bank Website LinkedIn All Job Openings 1 - 10 employees Founded 2008 🤲 Charity 🤝 Non-profit 🌍 Social Impact Charity
Non-profit
Social Impact Don't Forget to Feed Me Pet Food Bank is a nonprofit organization dedicated to supplying pet food to local agencies in support of pet owners facing financial difficulties. Their mission is to address pet food insecurity by providing resources to ensure that pet owners do not have to abandon their beloved pets during tough economic times. Based in Fort Worth, Texas, DF2FM raises awareness about the importance of keeping pets in homes and offers educational outreach to the community. Chat Customer Representative Job not on LinkedIn 🔥 38 minutes ago 🗽 New York – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide exceptional customer support via phone, email, or live chat
Resolve customer service inquiries and provide technical support
Answer customer questions via the website(s)
Provide concise information to customers in a quick and accessible manner
Fix issues related to products, shipping, or services
Make customer conversations meaningful by identifying major pain points and flagging them for other departments
Complete training including technical, policy, soft skills, etc 🎯 Requirements
Love for customers and their experience with a product
Analytical skills and ability to leverage data to drive decision-making
Excellent communication and interpersonal skills
Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
Experience with customer support ticketing systems and CRM platforms
Knowledge of customer support metrics and industry best practices
Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
Able to help customers on weekends if needed Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Travel Representative 🔥 51 minutes ago Four Point Getaways 2 - 10 Website LinkedIn All Job Openings Travel Representative assisting clients with their travel needs through various arrangements. Managing bookings, providing destination information, and ensuring exceptional customer service. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Resident Project Representative 🔥 3 hours ago Apex Companies, LLC 1001 - 5000 📋 Compliance Website LinkedIn All Job Openings Resident Project Representative supporting water/wastewater practice in the Northeast for Apex Companies. Monitoring municipal construction projects with remote flexibility but local driving distance required. 🇺🇸 United States – Remote 💵 $85k - $105k / year 💰 Funding Round on 2019-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Resident Project Representative 🔥 3 hours ago Apex Companies, LLC 1001 - 5000 📋 Compliance Website LinkedIn All Job Openings Resident Project Representative at Apex Companies overseeing construction of water and wastewater projects. Ensuring compliance with standards while monitoring construction for municipal projects in New England. 🇺🇸 United States – Remote 💵 $85k - $105k / year 💰 Funding Round on 2019-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Member Success Representative 🔥 4 hours ago Superpower 51 - 200 ☁️ SaaS 🔌 API 🏢 Enterprise Website LinkedIn All Job Openings Member Success Representative at Superpower providing high-touch concierge healthcare support to members. Acting as a trusted guide and ensuring seamless interactions in a fast-paced environment. 🇺🇸 United States – Remote 💰 $728.6k Grant - SuperPower on 2006-08 ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Representative 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Clinical Partnership Representative 🔥 4 hours ago Equip 201 - 500 ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Clinical Partnerships Representative at Equip, connecting patients to eating disorder treatment through strategic partnerships. Building relationships across healthcare organizations and achieving admissions goals. 🇺🇸 United States – Remote 💵 $95k - $115k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Representative 🦅 H1B Visa Sponsor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SupportTechnical SupportData AnalysisIssue ResolutionCustomer Support Ticketing Systems

Soft Skills

Interpersonal SkillsRelationship BuildingProblem-Solving