Inside Sales Account Manager
Domtar
full-time
Posted on:
Location Type: Hybrid
Location: Fort Mill • South Carolina • United States
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About the role
- Maintain Existing Customer Account Base
- Manage and process customer orders accurately and efficiently.
- Respond to pricing inquiries and execute adjustments to ensure accurate invoice and pricing information.
- Monitor and resolve invoice adjustments for book of business.
- Address and resolve service issues promptly to maintain high customer satisfaction.
- Analyze order history to identify trends and communicate with Outside Sales Account Manager.
- Develop in-depth product knowledge to provide accurate information and recommendations to customers.
- Monitor and manage Service Level Agreements (SLAs) to ensure timely and accurate delivery.
- Conduct market research to stay informed about industry trends and competitor activities.
Requirements
- Bachelor’s Degree or minimum 3+ years of experience in an inside or outside sales environment
- Proficient in Microsoft Office (Excel, Word, and PowerPoint)
- Ability to leverage technology
- Excellent communication and interpersonal skills
- Demonstrated problem solving skills
- Experience in an export or international trade environment preferred
- Bilingual (English, French and Spanish) capabilities a plus
Benefits
- Competitive compensation
- Supportive working environment
- Rewarding career paths
- Opportunities for learning and growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processinginvoice adjustmentsmarket researchproduct knowledgecustomer account managementservice level agreementsexport experienceinternational trade experience
Soft Skills
communication skillsinterpersonal skillsproblem solving skillscustomer satisfaction focus
Certifications
Bachelor’s Degree