Capital Markets Operations Manager
Dominion Financial
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Manage day-to-day operations for the Capital Markets function, including loan sales, post-closing coordination, and service transfer workflows
- Act as the primary operational liaison between Capital Markets, Post-Closing, Servicing, Accounting, Sales, and Processing
- Execute and oversee the full life cycle of loan sales from pricing through settlement
- Provide regular operational reporting and performance metrics to senior leadership
- Lead, coach, and develop team members while remaining actively involved in production
- Assist in implementing and refining policies, procedures, controls, and process improvements
- Support the management of warehouse lending facilities for rental and bridge loan products
- Ensure loan tapes are accurate and prepared for collateral pledging
- Execute rate locks and pricing requests as needed
- Deliver complete electronic loan files to third-party due diligence providers
- Assist in clearing escalated loan exceptions raised during diligence reviews
- Monitor loan sale settlement statements and resolve discrepancies
- Coordinate clearing of post-closing conditions and delivery of physical collateral to investors
- Research escalated payment issues and partner with new servicers to resolve
- Partner with Accounting on reconciliation and funding timelines
- Track pipeline status, aging, curtailments, and investor turn times
- Identify operational bottlenecks and drive continuous improvement initiatives
- Support audits, investor requests, and internal compliance reviews
Requirements
- 7+ years of mortgage or financial services experience, preferably in Capital Markets, Secondary Marketing, Post-Closing, or Loan Servicing
- 3+ years of direct people management or team-lead experience in a production environment
- Advanced proficiency in Microsoft Excel and Word
- Strong written and verbal communication skills
- Proven ability to lead while executing daily tasks
- High-level problem-solving and escalation management skills
- Proficiency with Outlook and Adobe products
- Strong ability to interpret and apply investor guidelines, warehouse bank requirements, and regulatory instructions
- Excellent analytical skills with extreme attention to detail
- Ability to adapt quickly in a growing, changing environment
- Technology-forward mindset with the ability to learn new platforms rapidly
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan salespost-closing coordinationservice transfer workflowsoperational reportingperformance metricswarehouse lendingrate lockspricing requestscollateral pledgingproblem-solving
Soft Skills
leadershipcoachingteam developmentcommunicationanalytical skillsattention to detailadaptabilityescalation managementcontinuous improvementinterpersonal skills