US First Lines Control Manager
Domestic & General
full-time
Posted on:
Location Type: Hybrid
Location: Norwalk • Illinois • Kentucky • United States
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About the role
- Oversee the identification, documentation, and testing of first-line controls across key business processes.
- Ensure operational teams understand and execute their control responsibilities.
- Lead periodic risk assessments and control self-assessments (RCSAs).
- Maintain governance to enhance process maps, standard operating procedures (SOPs), and risk/control matrices (RCMs).
- Coordinate with second- and third-line teams on audits, reviews, and compliance requirements.
- Track remediation plans, monitor deadlines, and ensure timely closure of control gaps.
- Develop reporting on control health, issues, KPIs, emerging risks, and operational performance.
- Partner with cross-functional teams to embed controls in new initiatives.
- Manage risk events
Requirements
- Proven experience in first-line risk management, controls management, or operational risk within a regulated environment.
- Strong understanding of risk and control frameworks, including RCSAs, SOPs, RCMs, and process mapping.
- Demonstrated ability to design, document, and test operational controls across multiple business processes.
- Experience working with second- and third-line teams (e.g., Risk, Compliance, Internal Audit).
- Skilled in identifying control gaps, developing remediation plans, and driving timely resolution.
- Strong analytical skills with the ability to interpret data, identify trends, and produce clear, insightful reporting on control health and KPIs.
- Excellent stakeholder management skills with the ability to influence operational leaders and embed control responsibilities across teams.
- Ability to manage risk events, conduct root-cause analysis, and implement corrective actions.
- Strong organizational and project management capabilities with the ability to prioritise, manage deadlines, and work independently.
- High attention to detail and a commitment to maintaining robust governance and accurate documentation.
- Proficiency with risk management tools, workflow systems, or GRC platforms.
Benefits
- Tailored support and training throughout your time at Domestic & General
- Clear career progression opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
first-line risk managementcontrols managementoperational riskrisk and control frameworksRCSAsSOPsRCMsprocess mappingremediation plansroot-cause analysis
Soft Skills
analytical skillsstakeholder managementinfluenceorganizational skillsproject managementattention to detailindependencecommunicationproblem-solvingtimely resolution